Summary
The donut shop receives mixed feedback from customers regarding their product quality and service. Positive comments highlight the deliciousness of donuts like maple varieties and the friendly nature of staff. However, there are notable complaints about poor customer service, greasy apple fritters, inconsistent food items like ham and cheese donuts missing their main ingredient, and inadequate facilities for stroller access or wheelchair-bound customers despite having some accessible features.
Pros
- fresh donuts
- friendly staff
- good conversation
- casual atmosphere
Cons
- poor customer service
- greasy apple fritters
- inconsistent food items
Features
Hours
Location
Other Donut Shops Nearby
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The Donut Factory in Tulare offers a charming small shop experience with a variety of fresh and delicious donuts, including unique flavors like apple fritters. While the coffee is praised for its strength and taste, some reviews mention unimpressed customer service, describing it as rude or assuming familiarity with operations. Despite this, the environment is noted to be welcoming and clean.
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Donut Factory
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Dunkin'
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Customers report dissatisfaction with service quality and product taste across multiple reviews. Frequent mentions of rude staff and long wait times highlight issues in customer interaction. Coffee is often criticized for being burnt and bitter. Issues with app reliability and order accuracy further complicate the experience. Despite these negatives, there are no clear positives noted from the reviews provided.
Scotty's Donuts
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Scotty's Donuts is appreciated for its variety and quality donuts, with many customers enjoying their maple bars and hot chocolate offerings. The drive-through service is praised for being quick and efficient, while the cash-only policy adds an old-school charm that some love. However, there are criticisms about occasional dough hardness and outdated practices, suggesting a need for improvement in freshness consistency.
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The business is praised for its friendly service and fresh donuts, with several customers highlighting the quality of food and staff interactions. Breakfast options and coffee are well-received, contributing to a positive dining experience. The establishment offers takeout and dine-in services in a casual setting. While generally favorable, some areas such as parking availability may need attention.