Summary
Dunkin' is praised for its consistent quality of coffee and friendly service, particularly during busy morning hours. The staff's courtesy enhances the overall positive experience despite occasional order mix-ups. However, some customers express dissatisfaction with offer incentives through their app and specific issues like incorrect orders leading to wasted purchases.
Pros
- consistent coffee quality
- friendly staff
- good for solo dining
- casual atmosphere
- accessible seating
Cons
- occasional order mistakes
- limited app offers
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The business offers a variety of donuts and pastries that are highly praised for their quality, especially the maple creme sticks and lemon-filled options. Customers appreciate the cleanliness and fast service but have raised concerns about the high prices and smaller portion sizes in recent offerings. While some customers feel they were overcharged or misled regarding mix variety, others acknowledge price increases due to economic factors.
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The establishment is praised for its fresh donuts and coffee quality, with a friendly staff contributing to a pleasant atmosphere. However, operational issues such as system outages lead to inconsistent availability of menu items, causing frustration among customers. The service appears to vary significantly between shifts, impacting overall satisfaction.
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The business is praised for its clean environment and friendly service. Customers appreciate the quality of their coffee and tea offerings, along with a cozy atmosphere that suits solo dining and working on laptops. However, there are occasional issues with mobile order processing and lack of certain seating accommodations.