Dunkin'
480 Pontiac Ave, Cranston, Rhode Island
Phone: +1 401-781-3702
Website: locations.dunkindonuts.com
Summary
The establishment offers excellent service and a clean environment, though it faces challenges with consistency and staff training. Customers appreciate the friendly counter staff and high-quality coffee, but have encountered issues with mobile ordering inaccuracies and understaffing during peak times. The experience can vary significantly depending on when you visit.
Pros
- excellent service
- clean environment
- high-quality coffee
- friendly staff
Cons
- inconsistent food quality
- mobile ordering issues
- understaffed during peak hours
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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630 Reservoir Ave, Cranston, Rhode Island
The establishment is noted for its exceptional customer service and cleanliness, offering a welcoming environment with adequate dining space and restrooms. However, issues have arisen regarding employee conduct, leading to protests against management's handling of workplace behavior. Service efficiency seems inconsistent, particularly with online orders taking precedence over counter service, causing delays.
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The business has been receiving consistent complaints about poor service and mismanagement issues, including incorrect orders and unfriendly staff. Additionally, operational problems like high prices for small items (e.g., ice) have been noted. However, the environment is clean, and they are known for good coffee.
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The Dunkin Donuts location receives mixed feedback from customers. Some praise the quick and personalized service they receive during their regular visits, while others criticize the quality of drinks and donuts served. There are reports of poor staff behavior and management issues. Despite these concerns, it remains a popular spot for coffee enthusiasts, particularly breakfast items.
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The reviews highlight a mix of positive and negative experiences at the establishment. Customers appreciate the fast and friendly service alongside high-quality coffee. However, there are significant complaints about incorrect orders, poor customer service, and inadequate restroom facilities. The establishment offers various service options but falls short in execution, especially regarding order accuracy and bathroom access.
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The Dunkin' Donuts location has mixed reviews with customers appreciating the coffee and service from specific staff members while experiencing issues with order accuracy and service attitudes. The establishment offers a variety of services including dine-in, takeout, delivery, and drive-through, catering to different customer needs. Some patrons have noted problems during peak hours and weekend service disruptions.
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The business is known for its friendly service and quick service at the drive-through despite occasional issues with stock availability. Customers appreciate the variety of coffee offerings and convenient service options like delivery and drive-through. However, there are concerns about frequent out-of-stock items, such as specific pastries or donuts, and some negative experiences regarding order accuracy and staff demeanor.
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The establishment offers a consistently positive experience with good service and cleanliness. Customers enjoy the fast service and clean environment but are disappointed by high prices and poor food quality on occasion. The parking situation is challenging, causing inconvenience.