Summary
The reviews consistently highlight issues with order accuracy and customer service at this Dunkin' location. Customers frequently report receiving incorrect orders or missing items, leading to frustration. Despite these negatives, some customers appreciate the quick service and cleanliness of the environment.
Pros
- quick service
- clean environment
- friendly staff
- good for working on laptop
Cons
- order accuracy issues
- poor customer service
- items frequently out of stock
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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9 W 1st St S, Fulton, New York
The reviews indicate a generally positive experience with friendly and welcoming staff, though service consistency varies. The quality of coffee is highly appreciated by regulars, but recent inconsistencies have been noted. Cleanliness and food freshness are praised, while some customers face challenges with parking availability. Overall, it is a popular spot for breakfast and solo dining.
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The establishment has received negative feedback primarily focused on slow service and order mistakes, both at the drive-thru and pick-up stations. Customers experienced issues with incorrect orders, unapproachable staff, and underwhelming food quality. Despite these criticisms, some highlight fast service as a positive trait when it functions correctly. The location struggles with staffing issues leading to prolonged wait times.
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The business is praised for its excellent coffee and reliable service for breakfast and lunch. Customers appreciate the clean environment and consistent quality of specific drinks like the iced coffee. However, some customers have noted inconsistencies in food preparation and a lack of variety at certain times. The business offers various services including outdoor seating, takeout, and delivery, making it versatile for different customer needs.
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