Dunkin' storefront

Summary

The coffee quality and customer service at this establishment are inconsistent, with numerous complaints about poorly made drinks and staff behavior. Despite offering various services like dine-in, takeout, and delivery, the experience is marred by poor drink preparation and lackluster customer interaction. While some visitors appreciate certain aspects such as breakfast offerings and convenient payment options, these positives are overshadowed by issues raised in multiple reviews.

Pros

  • breakfast available
  • varied service options
  • family-friendly atmosphere
  • convenient payment methods

Cons

  • inconsistent coffee quality
  • poor customer service
  • ineffective staff training

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible

Hours

monday5AM-7PM
tuesday5AM-7PM
wednesday5AM-7PM
thursday5AM-7PM
friday5AM-7PM
saturday5AM-7PM
sunday5AM-7PM

Location

Other Donut Shops Nearby

Dunkin' logo

Dunkin'

3.8

32 Peruville Rd Xtramart, Lansing, New York

The reviews for this Dunkin' location reflect mixed experiences among customers. Many are dissatisfied with the quality and variety of donuts offered, expressing a longing for classic flavors and criticizing current options as unappealing. The service is described as inconsistent, with some employees being praised for their friendliness while others are criticized for inattentiveness. Additionally, there are concerns about the operational practices such as reliance on machines for orders and inefficiencies in handling simple requests.

Dunkin' logo

Dunkin'

3.9

36 North St, Dryden, New York

The reviews indicate a generally positive experience at this Dunkin' location, with praise for friendly and efficient service from staff like Katlyn and Cindy. However, there are occasional issues such as poor management behavior and some subpar food items. The establishment offers various services including outdoor seating, curbside pickup, delivery, drive-through, onsite services, takeout, dine-in, good coffee, breakfast options, and accessibility features.

Dunkin' logo

Dunkin'

4.1

927 Tompkins St, Cortland, New York

The establishment offers a mix of fast service and inconsistent quality. While some customers appreciate the friendly staff and excellent coffee, others have experienced issues with order accuracy and availability of items. The environment is clean and casual, but there are complaints about slow service and equipment problems.

Dunkin' logo

Dunkin'

4.1

1414 Dryden Rd, Freeville, New York

This Dunkin' location is praised for its excellent coffee and consistently accurate service, ensuring hot food every time. However, there are concerns regarding hygiene facilities, as customers have noted the absence of accessible bathrooms despite selling food and drinks. While breakfast items like donuts and sandwiches are popular, the variety may sometimes be limited. The establishment offers a range of services including drive-thru, delivery, and takeout but lacks dine-in options.

Dunkin' logo

Dunkin'

3.8

1695 NY-38, Moravia, New York

The establishment offers a convenient one-stop shop with great coffee and friendly service. However, there are concerns about food quality and customer service issues. The environment is clean, but some operational aspects need improvement. It provides various dining options with ample parking.

Dunkin' logo

Dunkin'

4.0

103 Prospect Terrace, Cortland, New York

The business offers a casual dining experience with multiple service options such as curbside pickup and delivery. It is popular for breakfast and solo dining, highlighting its great coffee offerings. While accessibility features are well-catered to with both entrance and parking lot provisions, reviews indicate variability in wait times across different locations.

Dunkin' logo

Dunkin'

3.9

162 Tompkins St Expressmart, Cortland, New York

The business provides excellent coffee and friendly service, with a clean environment and quick service options. However, some customers have experienced issues with order accuracy and drive-thru inefficiencies. The establishment offers a variety of meal times and payment methods.

Dunkin' logo

Dunkin'

4.0

31 S West St Expressmart, Homer, New York

The Dunkin' location receives praise for its excellent coffee and friendly service, with customers appreciating the convenience of online ordering and curbside pickup options. Despite these positives, some concerns were raised about inconsistencies in order fulfillment, particularly regarding coffee quality. Staff efforts are generally commendable, though they sometimes face challenges managing high customer volumes alone.