Dunkin' logo

Dunkin'

(3.9)

141 Spring St #200, Herndon, Virginia

Dunkin' storefront

Summary

The establishment has received consistent criticism for incorrect order handling and poor customer service, with multiple complaints about staff being rude and defensive during disputes. Despite offering great coffee and breakfast options, the negative experiences overshadow these positives. Customers have reported issues with both dine-in and delivery services, indicating systemic problems in order management. The location does offer various amenities such as free parking, Wi-Fi, and is family-friendly.

Pros

  • great coffee
  • breakfast available
  • free parking
  • family-friendly

Cons

  • incorrect orders
  • poor customer service
  • rude staff behavior

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Parking
Wheelchair Accessible
Chain Location

Hours

monday4:30AM-8PM
tuesday4:30AM-8PM
wednesday4:30AM-8PM
thursday4:30AM-8PM
friday4:30AM-8PM
saturday5AM-8PM
sunday6AM-8PM

Location

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3.6

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2.3

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Dunkin' logo

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3.7

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