Dunkin'
454 Riverstone Pkwy, Kankakee, Illinois
Phone: +1 773-326-9718
Website: locations.dunkindonuts.com
Summary
The business has mixed reviews with some customers praising the cleanliness and accuracy of orders, while others criticize poor service and long wait times. The staff's quiet voices and failure to confirm orders are notable complaints. However, the environment is clean and friendly, with positive remarks about consistent order accuracy at one location.
Pros
- clean environment
- accurate orders
- friendly staff
- good coffee selection
- family-friendly
Cons
- poor service
- long wait times
- order mix-ups
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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174 W Court St, Kankakee, Illinois
The business offers decent coffee and comfort food with vegetarian options, but suffers from poor service and inconsistent product quality. Many customers complain about unfriendly staff, long wait times, and issues with order accuracy. Despite these negatives, some patrons appreciate specific menu items like iced coffee and breakfast sandwiches.
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The establishment offers consistently excellent coffee and donuts with friendly service. Customers appreciate the clean environment and quick food options. However, there are complaints about long wait times at both dine-in counters and drive-thru windows. Additionally, some patrons have experienced issues with food quality, particularly regarding the condition of baked goods upon delivery.
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The Dunkin Express offers a unique self-service experience with customizable coffee and tea options, making it popular for its beverages rather than traditional donuts. While customers appreciate the variety of syrups and milk choices, some are disappointed by the limited selection of donuts and the fact that it's situated in a gas station setting. The service is efficient and caters to solo diners and tourists, with various dining options including breakfast and dessert.