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Summary
The business receives consistent criticism for poor service and employee attitudes, which greatly diminishes the customer experience despite their offerings of great coffee and dessert. There are mentions of inefficiency in order processing and rude staff interactions across multiple reviews. However, they provide a variety of services including delivery and drive-through options, and maintain several amenities such as free parking and wheelchair accessibility.
Pros
- Great coffee
- Variety of desserts
- Multiple service options
- Free parking available
- Wheelchair accessible
Cons
- Poor customer service
- Rude employees
- Inefficient order processing
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Hy-Vee Bakery
7117 N Hwy M1, Gladstone, Missouri
The bakery is praised for its exceptional cakes and breads, which are often described as perfectly detailed and delivered promptly. Customers appreciate the fast and friendly service, along with a warm atmosphere that enhances their experience. However, some express disappointment in certain aspects without specifying details.
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Fresh Donuts
5557 NW Barry Rd, Kansas City, Missouri
The donut shop is highly praised for its exceptional variety of donuts and friendly service. Customers enjoy the clean environment and custom filling options available for many items. While some have expressed concerns about parking, there are no reports of high prices.
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Dunkin'
6050 NE Antioch Rd, Gladstone, Missouri
The establishment offers a range of services including outdoor seating and drive-through options, with highlights on great coffee and tea. While some customers appreciate the attentive service and variety in offerings, there are frequent complaints about inconsistent product quality, particularly with drinks and food items like hashbrowns. Customer service experiences vary significantly, with reports of both helpful employees and uncooperative staff at the drive-thru.
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Mochinut Zona Rosa
8610 NW Prairie View Rd, Kansas City, Missouri
Mochinut offers a unique and delightful experience with its light and airy mochi donuts, available in a variety of flavors. The friendly and open owners enhance the atmosphere, which is casual and family-friendly. Additionally, their Korean corn dogs are a standout item, praised for their savory taste. However, some aspects such as parking availability might be limited.
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Hy-Vee Fast & Fresh
207 NE Englewood Rd, Kansas City, Missouri
The store is generally appreciated for its friendly employees and competitive pricing compared to some competitors. However, there are complaints about the unavailability of $100 bills, which can deter large purchases, and issues with service from newer employees who may lack friendliness. Some customers have noted a rise in prices as a negative aspect.
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Duck Donuts
5536 NE Antioch Rd, Kansas City, Missouri
Duck Donuts offers a delightful experience with made-to-order donuts that are warm and fresh, appealing to both kids and adults. The bakery prides itself on its friendly service, cleanliness, and the unique opportunity for customers to watch their custom donut being prepared. It's a popular spot for dessert lovers and those seeking something special. While they have a charming atmosphere and offer takeout, dine-in, delivery, and in-store pickup options, some customers find parking challenging.
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Hy-Vee Bakery
5330 NW 64th St, Kansas City, Missouri
The bakery has mixed reviews with some customers praising the birthday cakes' appearance and service quality while others express dissatisfaction due to poor execution of custom orders and issues with order fulfillment. The establishment offers convenient service options like curbside pickup and in-store shopping, making it accessible for quick visits. However, there are concerns about fulfilling specific customer requests accurately.
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Dunkin'
6304 N Chatham Ave, Kansas City, Missouri
The reviews highlight a mix of positive and negative experiences at Dunkin'. While some customers appreciate the excellent service from certain employees like Lanaya and enjoy the quality of coffee and food, there are significant concerns about slow service, incorrect orders, and inadequate staffing during peak hours. The staff's attentiveness to customer needs varies greatly, with some instances of unprofessional behavior reported.