Dunkin' logo

Dunkin'

(3.6)

200 Housatonic St, Lee, Massachusetts

Dunkin' storefront

Summary

Reviews of this Dunkin' location highlight issues with food quality and service reliability, though some customers appreciate the coffee and donuts. Common complaints include out-of-stock items, unprofessional staff behavior, lack of responsiveness for refunds, and cleanliness problems. However, positive mentions are made regarding mobile app ordering, certain menu items like Snackin’ Bacon, and overall fast service.

Pros

  • good quality coffee
  • excellent donuts
  • fast mobile ordering
  • friendly staff at times
  • clean environment sometimes

Cons

  • unprofessional behavior
  • out-of-stock items often
  • poor customer service
  • lack of refund responsiveness

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday4:30AM-8PM
tuesday4:30AM-8PM
wednesday4:30AM-8PM
thursday4:30AM-8PM
friday4:30AM-8PM
saturday4:30AM-8PM
sunday4:30AM-8PM

Location

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The business offers a mix of positive and negative experiences according to customer reviews. Customers appreciate the friendly service from certain staff members like Greg, who go above and beyond for them. However, there are recurring issues with order accuracy, rude staff behavior, and poor drink quality which tarnish the overall experience. Despite these problems, the establishment is noted for its good accessibility features.

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The business offers a mix of positive and negative experiences according to customer feedback. Customers appreciate the friendly service from some staff members and enjoy items like glazed donuts and unique drinks. However, there are complaints about rude interactions with other employees, issues with order fulfillment, and inconvenient parking conditions.

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3.9

480 W Housatonic St, Pittsfield, Massachusetts

The business has received mixed feedback regarding its service and product quality. Customers have experienced inconsistent closure times for hot food items and dissatisfaction with certain products such as uncooked muffins and underwhelming coffee. Despite these issues, the establishment is recognized for offering a variety of services like curbside pickup, delivery, and dine-in options. Accessibility features are well-regarded, contributing positively to customer experiences.

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3.9

425 East St, Pittsfield, Massachusetts

The establishment offers a variety of food and beverages with fast, friendly service and a clean environment. While it has great coffee and tea selections, some customers have noted inconsistent quality in the donuts and lattes. The atmosphere is casual and family-friendly, suitable for various dining options throughout the day. There are mixed reviews regarding employee interactions, particularly at the drive-through.

Dunkin' logo

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4.0

18 First St, Pittsfield, Massachusetts

The establishment generally offers great coffee and a casual atmosphere with several service options including drive-through and dine-in. However, there are recurring complaints about order inaccuracies and rude staff behavior. The cleanliness of the facilities is also questioned in some reviews.

Dunkin' logo

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3.5

Love's Travel Stop, 12845 NY-22 #611, Canaan, New York

This location offers excellent customer service and unique menu items like maple donuts and mango pineapple lemonade. While the coffee is appreciated, there are instances of inconsistent food preparation. There are some cleanliness issues with seating areas that could be improved.

Dunkin' logo

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4.0

84 Dalton Ave, Pittsfield, Massachusetts

The business is popular for its quick service and friendly staff, though it experiences frequent delays at the drive-thru. There are inconsistencies in order accuracy, such as incorrect donuts or toppings served cold. Some customers noted a lack of amenities like soap dispensers in restrooms and issues with employee training. Despite these drawbacks, coffee quality remains consistently praised. The location provides convenient dining options, including both dine-in and takeaway services, appealing to a wide range of customers from students to working professionals.