Dunkin' logo

Dunkin'

(3.9)

174 Village Center Dr, Lusby, Maryland

Dunkin' storefront

Summary

Dunkin' offers excellent coffee and donuts with fast service, but experiences some issues with order accuracy and customer interactions. The environment is clean and family-friendly, yet it faces challenges in managing early closures and inconsistent service delivery. The business provides a range of seating options and accessibility features.

Pros

  • excellent coffee
  • fast friendly service
  • clean environment
  • variety of offerings
  • family-friendly atmosphere

Cons

  • early closures
  • poor order accuracy
  • rude customer interactions

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Parking
Outdoor Seating
Wheelchair Accessible
Chain Location

Hours

monday4:30AM-7PM
tuesday4:30AM-7PM
wednesday4:30AM-7PM
thursday4:30AM-7PM
friday4:30AM-8PM
saturday5:30AM-8PM
sunday5:30AM-7PM

Location

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The service at this location is inconsistent, with some staff being friendly and attentive while others appear disengaged. The quality of drinks varies significantly, impacting customer satisfaction. Despite the mixed experiences, the atmosphere needs improvement due to neglected maintenance issues. The offerings include good coffee and a variety of breakfast options, which are popular among solo diners.

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The establishment offers a mix of positive and negative experiences among customers. While some praise the quality of coffee and desserts like maple-glazed doughnuts, others point out issues with service accuracy and high prices. The environment is generally clean, but there are complaints about long waits and miscommunication at order points.

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The location has experienced a significant decline over the past year, with issues such as poor service and declining food quality noted by several reviewers. The coffee continues to be praised despite these problems. Customers are frustrated by long wait times and incorrect orders at both takeout and drive-through services.

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3.2

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The business offers a variety of services including dine-in and takeout options with friendly service noted by some customers. However, there are significant issues with staff behavior, credit card errors, and long wait times that negatively impact the customer experience.

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3.6

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Customers have consistently criticized this Dunkin' location for poor service and food quality. Frequent complaints include slow service, incorrect orders, and inadequate heating of food items. Despite the negative experiences, some customers continue to visit due to its convenient offerings such as breakfast options and coffee.

Bay Country Bakery logo

Bay Country Bakery

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The bakery offers a cozy and friendly atmosphere with fresh, delicious donuts that are appreciated for their quality and generous size. While many customers enjoyed the service and variety of options, some found specific items lacking in flavor. The business provides several convenient services, including takeout, dine-in, and drive-through options, and is wheelchair accessible.

Dunkin' logo

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2.2

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The establishment offers a range of service options and amenities, including mobile orders, delivery, drive-through, and dine-in services. While customers appreciate the friendly staff and coffee quality, issues like long wait times, order inaccuracies, and poor cleanliness have been highlighted. The environment is generally clean but occasionally described as messy. Overall, experiences vary with some patrons reporting excellent service and others expressing dissatisfaction.