Dunkin' storefront

Summary

The business has received mixed reviews concerning service quality and operational issues. Customers appreciate the coffee and donuts but face challenges with incorrect orders and inconsistent service times. Employees' behavior is notably problematic, contributing to a negative atmosphere. Although it offers various services like drive-through and dine-in, improvements are needed in areas such as staff management and order accuracy.

Pros

  • excellent donuts
  • fast friendly morning service
  • clean environment
  • varied dining options
  • good coffee

Cons

  • inconsistent service times
  • incorrect orders frequently
  • poor employee relations

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday4AM-8PM
tuesday4AM-8PM
wednesday4AM-8PM
thursday4AM-8PM
friday4AM-8PM
saturday5AM-8PM
sunday5AM-7PM

Location

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4.1

1707 Burrstone Rd, New Hartford, New York

The reviews highlight mixed experiences at Dunkin', with some customers praising the fast and friendly service alongside a clean environment, while others express dissatisfaction due to incorrect orders and perceived employee misconduct. Issues such as incorrect food items and spills during delivery negatively impacted customer satisfaction. However, positive feedback also notes great coffee and efficient service in certain instances.

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3.9

8471 Seneca Tpke, New Hartford, New York

Customers appreciate the variety of dining options and fast service but express dissatisfaction with staff behavior and order fulfillment inconsistencies. The drive-thru experience is often frustrating due to long wait times despite ample parking availability. Additionally, there are concerns about certain operational aspects like coffee preparation delays and unclear late-night food policies.

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Dunkin'

3.9

4862 Commercial Dr, New York Mills, New York

The establishment offers a variety of services including drive-through, delivery, and dine-in options with a casual atmosphere suitable for breakfast and solo dining. While coffee is popular here, there are mixed reviews about service speed and staff training. Notably, some customers have experienced inconsistent drink quality and slow service at the drive-through.

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Dunkin'

3.8

1300 Genesee St, Utica, New York

The establishment offers a variety of services including dine-in and drive-through options, but suffers from consistently poor service and long wait times despite having adequate staff. Customers have expressed frustration over the lack of attentiveness and professionalism among employees. While there are multiple amenities available such as free parking and Wi-Fi, these benefits are overshadowed by service-related issues.

Dunkin' logo

Dunkin'

3.7

Rite Aid Plaza, 1133 Mohawk St, Utica, New York

The location offers a variety of services including drive-through and dine-in options, but has received mixed feedback regarding service quality. Customers appreciate the coffee and breakfast offerings, while complaints focus on order inaccuracies and slow service.

Dunkin' logo

Dunkin'

4.1

31 Schuyler St, Utica, New York

The establishment receives mixed reviews with some praising the efficient service and quality offerings, while others criticize poor staff behavior and incorrect orders. Customers appreciate the fast service and clean environment but are frustrated by rude interactions and inaccuracies in their orders.