Summary
The business is experiencing significant service and management issues leading to customer dissatisfaction. Multiple reviews highlight slow service, rude employees, poor handling of money and food preparation practices, unclean environment, and incorrect order fulfillment. Despite these problems, the establishment offers a variety of services including coffee, breakfast items, and takeout options.
Pros
- offers coffee
- breakfast available
- takeout option
- wheelchair accessible
- accepts cards
Cons
- slow service
- rude staff
- unclean environment
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The business offers a range of services including dine-in and takeout options with a focus on coffee and comfort food. Reviews highlight good tea selections and excellent breakfast offerings, though service inconsistencies are noted. Pricing concerns were mentioned along with staff attitudes towards mistakes.
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The reviews indicate dissatisfaction with service speed and accuracy at the location, including issues during rush hour and late-night visits. Customers reported rude behavior from staff and problems with order fulfillment, such as microwaving instead of toasting bagels and not providing expected items like cream cheese. Despite being a fast food establishment known for coffee, there were complaints about unavailability of caffeinated options early in the morning.
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84 Goffle Rd, Hawthorne, New Jersey
The establishment receives mixed feedback regarding its service and cleanliness, with several complaints about sanitary conditions and staff behavior. However, it offers a variety of services including coffee, dining options, and delivery. The fast service is noted positively, but there are concerns over the environment and customer interaction.
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684 Market St, Paterson, New Jersey
The establishment offers a variety of services and food options including breakfast, lunch, and dinner, with comfortable amenities such as Wi-Fi and restrooms. Customers appreciate the range of dining experiences available, from dine-in to takeout. However, reviews indicate significant issues with staff responsiveness and order accuracy, suggesting poor service quality.
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161 Union Ave, Paterson, New Jersey
The business offers consistently fresh breakfast items like hashbrowns and munchkins with fast service. However, there are significant hygiene concerns, including handling food without gloves and potential cross-contamination. Customer service issues were also noted, such as incorrect orders and unhelpful staff behavior. Despite these negatives, the establishment is praised for its cleanliness and efficient preparation.