Dunkin' storefront

Summary

The reviews indicate a series of negative experiences at Dunkin’ Donuts, highlighting issues with customer service and operational inefficiencies. Customers reported unprofessional behavior by staff, rude attitudes, and mishandling of orders. Despite having various service options available, these issues overshadow the positives. However, some customers noted the potential for good coffee as part of the highlight.

Pros

  • potential for great coffee
  • offers breakfast items
  • varied dining options

Cons

  • unprofessional staff behavior
  • order mishandling
  • rude customer service

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-8PM
tuesday5AM-8PM
wednesday5AM-8PM
thursday5AM-8PM
friday5AM-8PM
saturday5AM-8PM
sunday5AM-8PM

Location

Other Donut Shops Nearby

Dunkin' logo

Dunkin'

3.9

Fresh Grocer Shopping Center, 4160 Monument Rd, Philadelphia, Pennsylvania

The overall experience at this Dunkin' Donuts location is mixed based on the reviews provided. While some customers appreciate the fast service and quality of certain items like coffee, others have faced poor customer interactions and dissatisfaction with the donuts themselves. Concerns were raised about employee attitudes and inconsistencies in promotions. Despite these issues, the store offers a range of services such as dine-in, takeout, and delivery.

Girard Donut logo

Girard Donut

4.5

5204 W Girard Ave, Philadelphia, Pennsylvania

The establishment is praised for its exceptional customer service and high-quality donuts. Customers appreciate the friendly interactions and fresh offerings. The coffee also receives positive remarks. However, there are some concerns about the cash policy and potential issues with parking.

Dunkin' logo

Dunkin'

3.6

4268 Ridge Ave, Philadelphia, Pennsylvania

The business is praised for its fresh and hot coffee, friendly service from specific employees like Mara, and early opening hours, which accommodate late-night or early morning customers. However, some negative experiences include disputes over payments, limited food options at times, and the absence of public restrooms within the location.

Dunkin' logo

Dunkin'

3.8

416 N 63rd St #36, Philadelphia, Pennsylvania

The business offers a variety of services including drive-thru and delivery, making it accessible for quick orders. Despite having great coffee and being popular for breakfast, there are significant issues with food quality and service consistency. Some customers have had negative experiences with stale or improperly prepared food, while others appreciate the friendly staff and efforts to rectify mistakes.

Federal Donuts & Chicken Wynnewood logo

Federal Donuts & Chicken Wynnewood

4.1

15 E Wynnewood Rd, Wynnewood, Pennsylvania

The business offers excellent donuts with fast and friendly service in a clean environment. However, it faces criticism for high prices and some misleading practices through the Too Good to Go app. The establishment is noted for its good coffee but has limited options beyond doughnuts and does not offer hot food or chicken, which can be disappointing based on some reviews.

Dunkin' logo

Dunkin'

3.7

5643 Ridge Ave, Philadelphia, Pennsylvania

Reviews of the location highlight a decline in service quality and issues with homelessness around the area. While some appreciate the fast service and delicious coffee, there are significant complaints about order accuracy and cleanliness. The environment has become less appealing due to external disruptions and lackluster customer service.

Dunkin' logo

Dunkin'

3.7

7520 City Line Ave, Philadelphia, Pennsylvania

The establishment offers a variety of services including drive-thru and dine-in options with a focus on coffee and breakfast items. While some customers appreciate the cleanliness and friendly service, others have reported issues with rude staff and incorrect orders. The business is family-friendly and casual, yet has faced criticism for racial insensitivity among employees.

PT Donuts logo

PT Donuts

3.8

32 N 60th St, Philadelphia, Pennsylvania

The business offers a casual atmosphere with friendly service and is known for its smoothies, which are highly praised when made correctly. However, there have been issues with customer service, particularly concerning change management and staff attitude. Some customers have experienced problems with order accuracy, leading to dissatisfaction. Despite these issues, the morning smoothie offerings continue to attract regular patrons.