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Summary
The establishment presents a mixed experience based on customer feedback. Some patrons appreciate the quality of certain items like donuts and coffee but criticize poor service and execution errors. Others have had negative encounters with staff who seem indifferent or unhelpful, leading to frustration during pickups and orders. The business offers various services such as curbside pickup, delivery, and drive-through, which are noted for convenience. Despite these offerings, the quality of service remains inconsistent across locations.
Pros
- good coffee
- fresh donuts
- various breakfast options
- convenient pickup options
- wheelchair accessible
Cons
- inconsistent staff behavior
- service execution issues
- overpriced items
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
132 Market St, Potsdam, New York
The establishment offers a casual atmosphere with a variety of dining options and amenities like free Wi-Fi, making it suitable for working on laptops. While the coffee is praised and seating is available, service inconsistencies are noted, particularly during busy periods. The environment can be disorganized at times, impacting customer experience.
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Tim Hortons
154 Elm St, Potsdam, New York
The business provides a welcoming and friendly atmosphere with efficient service, especially noted for their coffee and breakfast items. Customers appreciate the fast and professional staff, although some have reported dissatisfaction with order-taking speed at the drive-through. The location is equipped with multiple dining options and amenities that support various customer needs.
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Tim Hortons
5994 US-11, Canton, New York
Customers have expressed dissatisfaction with the service speed and accuracy at this Tim Hortons location, citing multiple instances of long wait times and incorrect orders. Despite these issues, some customers appreciated the quality of coffee served. The establishment offers a variety of dining options, including drive-through and dine-in services, making it versatile for different preferences.
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Dunkin'
103 E Main St, Canton, New York
The establishment offers a mixed experience with strong points in service and some drawbacks in food quality and service speed. The coffee is appreciated for being slightly cheaper than local alternatives, and the staff receives positive remarks for their friendliness. However, there are complaints about stale hash browns and occasional forgetfulness of orders. Despite these issues, the environment is clean and organized, with accessible services.
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Mountain Mart #106
103 E Main St, Canton, New York
The store has a mixed reputation with some praising the quality of their subs and clean facilities while others criticize slow service and disengaged staff. Despite offering good prepared foods, there are concerns about service efficiency.
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The Bakery
1 S Main St, Norfolk, New York
The business offers high-quality donuts and pastries with a friendly staff providing fast service. Reviews highlight the superior taste of fresh baked goods compared to store-bought options. The business provides takeout services in a casual setting that accommodates quick visits. It remains operational despite being marked closed on Google.
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Mountain Mart #105
371 Main St, Massena, New York
The store maintains a clean environment and offers quick service with a variety of snacks, including Duncan Donuts. The staff is known for being friendly and courteous. While there are convenient parking options available, the pricing may be considered high by some customers.
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Dunkin'
371 S Main St, Massena, New York
The Dunkin' Donuts location reviewed shows mixed experiences from customers, with consistent praise for the coffee and service options but significant criticism concerning staff behavior and long wait times. Customers appreciate the convenience of multiple service methods such as drive-through and mobile ordering, yet there are recurring complaints about rudeness and inefficiency in order handling.