Dunkin' storefront

Summary

The drive-thru experience at this Dunkin' location has received significant negative feedback due to rude staff and poor customer service. Patrons reported instances of sarcasm, laughter instead of assistance, and unresponsiveness when ordering. In addition to these issues, there were complaints about incorrect orders and cold food. However, some customers did appreciate the efficient use of the Dunkin' app for order placement despite its complexity.

Pros

  • Efficient drive-thru
  • Good customer service (app)
  • Casual atmosphere

Cons

  • Rude staff at drive-thru
  • Incorrect orders served
  • Cold food received

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday4AM-9PM
tuesday4AM-9PM
wednesday4AM-9PM
thursday4AM-9PM
friday4AM-9PM
saturday4AM-9PM
sunday4AM-9PM

Location

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3.7

538 W Main St, Norwich, Connecticut

The establishment offers a mix of positive and negative experiences based on customer reviews. While customers appreciate the friendly service and clean environment, there are consistent complaints about slow drive-through speeds and order errors. The variety of food options is well-regarded, especially for breakfast items.

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3.4

1 Mohegan Sun Blvd, Montville, Connecticut

The establishment offers a mixed experience with good coffee and helpful staff but faces challenges in service speed and consistency. It has several dining options and is family-friendly, yet there are issues like subpar breakfast items and parking concerns.

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Krispy Kreme

4.5

1 Mohegan Sun Blvd, Montville, Connecticut

Krispy Kreme at Mohegan Sun is popular for its fresh and flavorful donuts, especially the glazed ones that come hot off a conveyor belt. The establishment offers a friendly environment with convenient in-store services such as takeout and dine-in options. While patrons appreciate the great coffee and fast service, some noted drawbacks include high prices and limited parking availability. The shop is well-integrated within the casino setting, providing a casual dining experience ideal for solo visits or quick treats.

Dunkin' logo

Dunkin'

3.7

2210 CT-32, Montville, Connecticut

The reviews highlight a mixed experience at this Dunkin' location. Customers appreciate the quality of the coffee and the friendly service, although there are concerns about food quality and customer service inconsistencies. The drive-thru seems to be a popular option, but some customers have faced issues with changing orders or receiving undercooked items.

Dunkin' logo

Dunkin'

3.5

113 Salem Tpke Norwich Plaza, Norwich, Connecticut

The business offers a variety of services including dine-in, takeout, and drive-through options with highlights such as great coffee and tea selection. It is popular for breakfast and solo dining. However, customers frequently report long wait times and poor service efficiency. Reviews highlight slow service and confusion despite generally friendly staff and good food quality.

Dunkin' logo

Dunkin'

3.7

Global Gas Station, 154 W Town St, Norwich, Connecticut

The reviews for this Dunkin' Donuts location are mixed. Customers appreciate the fast service and friendly employees during certain times, particularly late at night, along with a clean environment. However, there are significant complaints about poor customer service, especially at the drive-thru, where orders can be slow to fulfill and mishandled. Additionally, some customers found it difficult to communicate due to broken equipment or lack of response.

Dunkin' logo

Dunkin'

4.0

492 CT-2, Preston, Connecticut

The Dunkin' location has mixed reviews, with some customers expressing dissatisfaction regarding order accuracy and hygiene concerns, particularly with coffee. While a few praised the quality of food items like donuts, the overall experience was marred by issues such as incorrect orders and unclean conditions. Despite these drawbacks, the establishment offers a variety of service options including drive-through and dine-in.

Dunkin' logo

Dunkin'

3.8

Rt 395 Southbound, Uncasville, Connecticut

The establishment offers fresh donuts and fast service but suffers from inconsistent employee behavior and cleanliness concerns. The environment is generally clean, yet the service can be hit-or-miss with some negative experiences reported involving rude employees and poor hygiene practices. Despite these issues, it remains a popular spot for breakfast due to its quick bites and vegetarian options.