
Summary
The reviews present a mixed picture of customer experiences at Dunkin' Donuts on Lancaster Avenue. While some customers have encountered rude and unhelpful staff, others appreciated the fast service and friendly interactions from newer employees. Food quality issues such as burnt or undercooked bacon and greasy wraps were mentioned, alongside concerns about inconsistent product availability during peak seasons. The coffee is praised for its quality in some reviews but criticized for being cold or improperly prepared in others.
Pros
- friendly new staff
- great coffee
- fast service
- variety of dining options
Cons
- rude employees
- food preparation issues
- inconsistent product availability
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The service at this Dunkin' location is criticized for inconsistency and slow pace despite having multiple employees available. Customers frequently encounter issues with unmet customization requests like toasting items, leading to dissatisfaction. While the quality of donuts and breakfast items has been negatively reviewed as stale or improperly prepared, other aspects such as coffee are praised.