Dunkin' logo

Dunkin'

(3.5)

148 Newburyport Turnpike, Rowley, Massachusetts

Dunkin' storefront

Summary

The reviews for Dunkin' reflect a mixed experience with both positive and negative aspects highlighted by customers. Customers appreciate the coffee and convenience of various service options like drive-through and takeout. However, there are consistent complaints about poor customer service and order mishaps that have marred the overall experience.

Pros

  • great coffee
  • multiple service options
  • family-friendly environment
  • casual atmosphere

Cons

  • poor customer service
  • order mistakes

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday4:30AM-7PM
tuesday4:30AM-7PM
wednesday4:30AM-7PM
thursday4:30AM-7PM
friday4:30AM-7PM
saturday4:30AM-7PM
sunday5AM-7PM

Location

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3.4

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The Dunkin' location on the North Shore has received numerous complaints regarding poor service and order inaccuracies across multiple platforms including mobile pickup, drive-thru, and in-person visits. Customers have highlighted issues with staff attentiveness and communication barriers, leading to dissatisfaction. Despite these challenges, some customers appreciate the offerings but are critical of food quality and pricing inconsistencies.

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The Angry Donut and Cafe

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Dunkin' logo

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