Summary
The Dunkin Donuts location in Downtown Rutherford is criticized for poor customer service and inconsistent food quality. Reviews highlight issues with iced coffee preparation, incorrect order fulfillment, and unhelpful staff interactions. Despite these negatives, the business offers a variety of services including curbside pickup and dine-in options.
Pros
- Variety of breakfast options
- Curbside pickup available
- Wheelchair accessible facilities
Cons
- Inconsistent food quality
- Poor customer service
- High prices
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The reviews highlight a friendly and efficient staff, particularly noting Jo's exceptional service. The coffee quality is consistently praised, alongside the cleanliness of the establishment. Fresh bagels are also mentioned as a standout item. However, there are occasional complaints about specific staff members being rude.
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The Dunkin' location presents a mixed experience with variability in service quality and product freshness. While some customers appreciate the friendly and efficient service, others report inconsistency and poor handling of online orders during peak times. The donuts are praised for their variety, but concerns about food preparation and ingredient accuracy are noted. Accessibility features are available, contributing to a generally accommodating environment.
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This Dunkin' Donuts location receives praise for its excellent coffee and friendly service, enhancing the customer experience with a clean environment and warm greetings. Some customers expressed dissatisfaction due to lack of basic conveniences like providing bags for large orders. While it offers various dining options and amenities like free parking, certain expectations such as bag provision need addressing.