Dunkin'
248 Highland Ave, Salem, Massachusetts
Phone: +1 978-745-6110
Website: locations.dunkindonuts.com
Summary
The coffee service has received multiple complaints about quality issues, including curdled cream and poor preparation. Customers have expressed dissatisfaction with staff interactions and a lack of responsiveness from management. Despite these concerns, the business offers several amenities and is praised for its accessibility features.
Pros
- free parking
- wheelchair accessible
- on-site services available
Cons
- poor coffee quality
- unhelpful staff
- poor customer service
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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68 Boston St, Salem, Massachusetts
The establishment offers a casual atmosphere with diverse dining options and convenient services like curbside pickup and delivery. However, multiple reviewers reported poor service experiences, including lack of respect, order mix-ups, and late deliveries. The quality of the coffee is praised, yet there are issues with attention to specific customer requests.
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The establishment offers quick service and good coffee, attracting families and solo diners. However, the drive-thru design is criticized for causing vehicle damage, and some staff interactions have been noted as rude. Parking availability is not mentioned negatively in reviews but might be inferred from the tight drive-thru area.
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3 Central St, Peabody Sq, Peabody, Massachusetts
The Dunkin’ Donuts location has received mixed reviews with consistent complaints about rude staff and poor customer service. However, some customers appreciated the quality of coffee and fresh bagels. The establishment offers a variety of service options including curbside pickup, delivery, and takeout.
Dunkin'
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The business is praised for its friendly and welcoming staff who make customers feel comfortable and valued. The location offers convenient options like ferry rides, contributing to a positive experience. The coffee is highlighted as excellent, with specific mention of employees making it to customer preferences. However, there are concerns about the packaging of certain products. Business highlights include being wheelchair accessible, offering various service methods such as dine-in and takeout, along with breakfast items.
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The overall sentiment from the reviews suggests dissatisfaction with customer service and consistency in product quality at this location. While some offerings such as coffee are appreciated, there is significant frustration regarding the rude staff, poor hygiene, and misleading information about facilities. Despite improvements like a remodel, recent experiences indicate potential issues with employee training or management.
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The establishment offers commendable coffee and quick service with a friendly atmosphere. Despite some customer service issues with custom orders, overall feedback is positive, highlighting the staff's willingness to accommodate patrons. The experience for tourists during peak times appears seamless, suggesting well-managed operations.
Honey Dew Donuts
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The business offers a welcoming atmosphere with friendly staff and a variety of delicious beverages and breakfast items. Customers appreciate the clean environment and efficient service. However, some areas for improvement include pricing and parking facilities.
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980 Paradise Rd, Swampscott, Massachusetts
The business offers a variety of food and coffee options with generally positive feedback on the quality but receives mixed reviews about service and order accuracy. While some customers appreciate the fast and friendly service, others have encountered rude staff and errors in orders. The establishment provides convenient services like curbside pickup and delivery, alongside free parking. However, issues such as incorrect orders and melted drinks are noted by some patrons.