Dunkin' logo

Dunkin'

(4.0)

4928 S Cobb Dr SE, Smyrna, Georgia

Dunkin' storefront

Summary

The reviewed location shows mixed experiences with service quality and food preparation errors at Dunkin' Donuts. While some customers appreciate the friendly staff and excellent coffee offerings, others have faced repeated issues with incorrect orders and poor customer interactions during busy times. The business provides a range of services including drive-through and dine-in options, making it suitable for various dining needs.

Pros

  • Friendly and attentive service
  • Excellent coffee quality
  • Efficient order handling
  • Good breakfast offerings
  • Welcoming atmosphere

Cons

  • Incorrect orders
  • Poor customer interaction during busy times
  • Inconsistent food preparation

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-9PM
tuesday5AM-9PM
wednesday5AM-9PM
thursday5AM-9PM
friday5AM-9PM
saturday5AM-9PM
sunday5AM-9PM

Location

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The business offers great coffee and tea with a casual atmosphere, suitable for families and solo diners. While customer service is praised by some for being friendly and helpful, others have experienced significant issues with order accuracy and unresponsiveness. There are concerns about declining food quality and service consistency. Despite these mixed reviews, the business provides various dining options and amenities.

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The business offers a variety of services and food options, including drive-through, dine-in, and delivery. Customers appreciate the quick service and clean environment but have noted issues with hard donuts and high prices for beverages. There are also concerns about rude staff behavior in certain instances.

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The reviews indicate a mixed experience at this location, with positive remarks about friendly staff and diverse service options contrasting sharply with criticisms of poor food quality and slow service. Customers are dissatisfied with the burnt pastries and subpar coffee offerings. Despite having several amenities like outdoor seating and wheelchair accessibility, there are issues like rude customer interactions and misleading information regarding restroom access.

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The reviews highlight a mixed experience at Dunkin' Donuts, with customers enjoying the variety and taste of offerings like donuts and coffee, but facing issues such as limited change availability and unheated food items. Some praised the drive-through service and flavorful treats, while others expressed disappointment over service inconsistencies and food quality. Overall, the establishment provides a casual atmosphere suitable for various dining preferences.

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The Dunkin' location is praised for its excellent donuts and friendly service, even during busy times. Customers appreciate the quick service at both drive-through and in-store. However, some express concerns about coffee quality inconsistency and tea preparation issues. The environment is welcoming with various dining options available throughout the day.