Summary
Customers have mixed experiences with the establishment, praising its coffee and dessert offerings but noting issues with service quality and customer care. Instances of unprofessional behavior and inconsistency in order handling are highlighted, along with confusion over store hours. The business provides a variety of services including drive-thru, takeout, and dine-in options, and maintains an accessible environment.
Pros
- Great coffee
- Friendly service (generally)
- Variety of services
Cons
- Inconsistent customer care
- Confusing hours closure
- Order handling issues
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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1 Great Wolf Dr, Scotrun, Pennsylvania
The provided reviews indicate significant dissatisfaction with the service quality at this Dunkin' Donuts location. Customers repeatedly mention issues with incorrect orders, lack of responsiveness from staff, and a broken latte machine. The overall experience is described as negative, highlighting a lack of care from employees and poor operational efficiency.
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The business offers a range of services including curbside pickup and dine-in with an emphasis on great coffee. However, there are multiple customer complaints about service quality, such as rude staff and incorrect orders. Additionally, there are concerns regarding security and management handling, highlighting fraudulent activities by employees.
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174 Harvest Ln, Pocono Summit, Pennsylvania
The establishment offers a casual atmosphere with good options for breakfast and coffee, though service inconsistencies are noted. The environment is family-friendly with ample seating and accessible facilities. However, quality control issues have been reported in food preparation.
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28 Alger Ave, Tannersville, Pennsylvania
The Dunkin' Donuts location offers a variety of services including drive-thru and mobile ordering, but recent experiences suggest some service inconsistencies. While customers appreciate the coffee quality and cleanliness, there have been issues with order fulfillment and customer service responsiveness. Some reviews mention unpleasant dining experiences and delays in addressing complaints.
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515 Sterling Rd, Tobyhanna, Pennsylvania
Customers frequently report dissatisfaction with service accuracy and quality at this Dunkin' Donuts location. Issues such as incorrect orders and poor coffee preparation are common complaints. Despite the availability of various service options including curbside pickup and delivery, the overall experience is hindered by these recurring problems. However, there are positive mentions of the convenience due to free parking and some appreciation for certain menu items.
Duck Donuts
3560 PA-611 Suite 16B, Bartonsville, Pennsylvania
Duck Donuts is praised for its unique and fresh donut offerings, especially the Maple Bacon variety. The friendly service and clean environment enhance the customer experience. While the prices are considered fair given the quality, limited parking options could be a drawback for some visitors.
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5 PA-611, Bartonsville, Pennsylvania
The establishment offers a mix of positive and negative experiences according to customer reviews. Patrons appreciate the unique mini bagels and freshly baked donuts, but criticize poor service quality, including errors in orders and disrespectful treatment from staff. The bathrooms are reported as dirty and some food items, like the bagel, were served stale. Despite having amenities like free parking and wheelchair accessibility, these issues significantly impact customer satisfaction.