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Summary
The establishment provides a mixed experience with fast and friendly service from some staff, particularly during breakfast hours. However, there are notable issues related to customer service attitudes, order accuracy, and handling of accidents within the store. While praised for their coffee quality, several reviews mention problematic interactions with employees, including lack of acknowledgment, indifference, and poor communication skills.
Pros
- fast friendly service
- excellent coffee
- breakfast options
- good morning staff
- casual atmosphere
Cons
- poor customer service
- order mistakes
- accident handling issues
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
Carousel Mall, 9520 Carousel Ctr. Dr Unit 9520, Syracuse, New York
The Dunkin' location offers consistently good coffee with a friendly staff that enhances the customer experience. However, some customers have reported poor service and high prices for certain items. The establishment features several convenient services like takeout and dine-in options.
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Moochi
1 Destiny USA Dr Space fc11, Syracuse, New York
The business is praised for its friendly service and delicious donuts, including unique flavors like biscoff cookie mochi waffle stick and crème brûlée. Customers appreciate the helpful staff who make recommendations and accommodate special requests. While the offerings are popular among mall visitors, some note high prices as a downside. The establishment offers both delivery and takeout options, enhancing its convenience for solo dining.
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Dunkin'
649 N Salina St, Syracuse, New York
The establishment offers a mix of positive and negative experiences according to customer reviews. Customers appreciate the delicious breakfast options like blueberry muffins and iced coffee with customizable flavors, alongside commendable staff friendliness and cleanliness. However, there are concerns about inconsistent service, unprofessional staff behavior, and maintenance issues such as a broken bathroom door.
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IV5 DONUTSHOP HOT/COLD BEVERAGES AND SNACKS
912 Park St, Syracuse, New York
This Black-owned business offers a welcoming environment with various service options like curbside pickup and delivery. It provides breakfast items and dessert, including coffee, in a casual setting that supports family visits. However, dine-in services are unavailable, which may limit some customer preferences.
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Dunkin'
409 7th N St, Liverpool, New York
The reviews highlight inconsistent service quality at the Dunkin' location. Customers report issues with staff attitudes and food preparation, while some positive aspects include good coffee options and an overall clean environment. However, there are notable concerns about employee hygiene practices.
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Dunkin'
1001 W Genesee St, Syracuse, New York
The business generally offers fast and friendly service with a clean environment. It is popular for its great coffee and breakfast options, providing multiple dining services like dine-in and drive-through. However, there are issues related to staff attitude and consistency in order accuracy, which have affected customer satisfaction.
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Byrne Dairy and Deli
1800 W Fayette St, Syracuse, New York
The establishment has received mixed reviews regarding service and operational issues. Customers have expressed dissatisfaction with the staff's behavior and inconsistent availability of services despite being open 24/7. However, some praised the professionalism and friendliness of certain employees under difficult circumstances.
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Glazed & Confused
211 N Clinton St, Syracuse, New York
The donut shop receives praise for its delightful and unique donuts, excellent service, and friendly atmosphere. While some customers appreciate the variety and quality of treats, others have noted inconsistencies in product quality over time. The establishment offers a range of services including takeout and delivery, but there are concerns about limited parking options.