Dunkin' storefront

Summary

The establishment offers a clean environment with fast and friendly service, specializing in great coffee and donuts. Despite having good accessibility features like free parking and wheelchair-accessible facilities, it faces limitations such as incorrect operating hours on Google and high prices.

Pros

  • clean environment
  • fast friendly service
  • great coffee
  • good accessibility
  • free parking

Cons

  • incorrect online hours
  • high prices

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Parking
Wheelchair Accessible

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursday5AM-9PM
friday5AM-9PM
saturdayOpen 24 hours
sundayOpen 24 hours

Location

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Customers frequently report slow service at the drive-thru and inconsistencies with order accuracy. The location seems to struggle with staffing, which contributes to long wait times and poor customer experiences. Despite these issues, some customers appreciate the variety of service options available, such as curbside pickup and delivery. Overall, while there are highlights like a diverse menu and accessibility features, operational challenges remain a significant concern.

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The business offers good coffee and dessert options but faces issues with food quality consistency and service missteps. Customers appreciate the variety of breakfast items and seating amenities but encounter problems like soggy toast and out-of-stock donuts. Parking and setup logistics also present challenges, impacting customer satisfaction.

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3.9

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The Dunkin Donuts location receives mixed feedback regarding service and order accuracy. Customers appreciate fast service during non-peak times and enjoy the variety of options available. However, there are consistent complaints about order mistakes, long wait times during busy periods, and poor customer interactions in some instances.

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2.9

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The new location offers a pleasant casual atmosphere with good coffee and quick service options like drive-through and curbside pickup. However, customer service appears inconsistent, causing dissatisfaction among some visitors.

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4.1

Shell Gas Station, 1718 OH-60, Vermilion, Ohio

The Dunkin' location offers a friendly and efficient service experience with fast-moving lines and an inviting atmosphere. Customers appreciate the warm interactions and delicious donuts. However, there are issues with inconsistent product delivery through third-party services like DoorDash. There were also concerns about staff behavior in certain instances.

Dunkin' logo

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4.2

994 Abbe Rd N, Elyria, Ohio

The business offers a variety of services including dine-in and drive-through with good accessibility features such as wheelchair-accessible entrances and restrooms. While customers appreciate the coffee and seating options for working on laptops, there are concerns about service quality and staff behavior. Complaints include inconsistent portion sizes, long wait times, and rude interactions from employees.