
Dunkin'
Travel Plaza, Mile 105 Massachusetts Tpke, Westborough, Massachusetts
Summary
The establishment receives mixed feedback on service and operations. While customers appreciate the friendly staff and highlight quality offerings like great coffee, there are concerns regarding operational inconsistencies such as unavailability of certain items at specific times and issues with order accuracy. Despite these challenges, the venue maintains a family-friendly atmosphere with various dining options.
Pros
- friendly employees
- great coffee
- family-friendly environment
- various dining options
- casual atmosphere
Cons
- inconsistent item availability
- order inaccuracies
- long wait times
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby

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The coffee shop offers excellent donuts and fast service, set within a clean environment, yet struggles with occasional order inaccuracies and insufficient staff training. While there are some operational hiccups, like limited drive-thru efficiency and incomplete drink filling, the location maintains a friendly and welcoming atmosphere for solo diners and families.

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The establishment offers reliable service with friendly staff and good coffee, although there are occasional inconsistencies in order processing. Some customers have experienced slow service due to staff shortages during peak hours, and interactions with certain employees can be unpleasant. The location is praised for its accessibility features and amenities like free parking.

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The Dunkin' Donuts location receives mixed reviews with some customers praising the friendly service and quality coffee while others criticize poor order accuracy and customer service issues in the drive-through. Customers appreciate the fast service but have experienced inconsistent order fulfillment, particularly at night or during high-demand periods. The environment is generally clean, but parking can be a challenge.