Dunkin' logo

Dunkin'

(1.9)

25467 Detroit Rd, Westlake, Ohio

Dunkin' storefront

Summary

The business receives mixed feedback with frequent complaints about order mistakes and poor service. Many customers noted issues such as burnt food items and rude staff interactions, particularly in the drive-through. Despite these negatives, some appreciate the coffee quality and cleanliness of the environment.

Pros

  • Great coffee
  • Friendly environment
  • Clean interior

Cons

  • Rude staff
  • Order mistakes
  • Long wait times

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-9PM
tuesday5AM-9PM
wednesday5AM-9PM
thursday5AM-9PM
friday5AM-9PM
saturday5AM-9PM
sunday5AM-9PM

Location

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3.7

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The reviews highlight a mixed experience at this location with some excellent service and products, particularly in coffee quality and friendly staff interactions. However, there are concerns regarding inconsistent availability of items, high prices for certain drinks, and perceived negative attitudes from some employees.

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The Dunkin' location has mixed reviews concerning service efficiency and food quality. Customers frequently encounter long wait times both at the drive-thru and in-store, impacting their overall experience negatively. While some find the coffee acceptable, others are disappointed by its average quality. The donuts received varied feedback, with some customers enjoying them while others noted inconsistent quality. Overall, there is a call for better management to address these issues.

Dunkin' logo

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3.6

5581 Stearns Rd, North Olmsted, Ohio

The reviews for the business reveal a mixed experience with some positive aspects and several negatives. Customers appreciated certain items like maple donuts and latte offerings but faced significant issues such as long wait times, poor communication, missing items in orders, and unclean environments. Some customers noted a lack of attention to detail affecting their satisfaction.