Dunkin' logo

Dunkin'

(4.0)

640 Park Ave, Worcester, Massachusetts

Dunkin' storefront

Summary

The reviews for Dunkin' Donuts indicate a mix of dissatisfaction primarily focused on customer service and coffee quality. Customers have experienced rude interactions with staff, poor communication, especially regarding delivery orders, and repeated mistakes in drink preparation. Despite these issues, some customers appreciate the availability of vegan options like oat milk, albeit inconsistently prepared. The establishment maintains fast service and a clean environment.

Pros

  • availability of oatmilk
  • fast service
  • clean environment
  • curbside pickup available

Cons

  • rude staff interactions
  • poor communication with door dashers
  • inconsistent drink preparation

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

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3.9

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Customers have reported mixed experiences at this establishment. Some customers faced issues with incorrect orders and poor customer service, highlighting a lack of professionalism and accuracy in fulfilling orders. On the other hand, there are instances of exceptional service where employees went out of their way to enhance the customer experience. The business offers several convenient services including drive-through and delivery options.

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Dunkin' logo

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