Summary
The Shipley location receives mixed reviews with consistent praise for food quality but criticism of staff behavior during morning shifts. Customers frequently report rudeness and poor customer service from specific employees, impacting their overall experience. Despite the issues in service, the establishment maintains a clean environment and offers a variety of services including drive-thru and takeout.
Pros
- fresh donuts
- drive-thru convenience
- clean environment
- good coffee
- family-friendly
Cons
- rude morning staff
- poor customer service
- incorrect orders
About
Chain with a variety of yeast, cake & filled donuts, plus kolaches, espresso drinks & smoothies.
Features
Hours
Location
Other Donut Shops Nearby
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The business offers a consistent product quality with friendly service but has issues with unpredictable drive-thru wait times and tipping practices. Customers appreciate the variety of service options including dine-in and takeout, as well as amenities like free parking and wheelchair accessibility. However, there are complaints about being charged for tips without explicit consent.
Dunkin'
1667 TX-46 Suite 400, New Braunfels, Texas
The establishment offers fast and friendly service with an emphasis on good coffee quality, but concerns regarding security issues like card theft have been noted by customers. Some reviews highlight poor sandwich construction and customer service challenges such as unnecessary charges for water. There are also complaints about inadequate staff response times and inappropriate conduct in outdoor seating areas.
Shipley Do-Nuts
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The business has a mixed reputation with several negative experiences reported by customers regarding service and product quality. While there are instances of excellent customer interaction with specific staff members, issues such as incorrect orders, poor taste in products, and rude behavior have been highlighted. Positive aspects include some pleasant interactions with particular employees, decent accessibility features, and the presence of various service options.
Super Donuts
1935 TX-46, New Braunfels, Texas
Super Donuts is a family-owned establishment celebrated for its excellent donuts and friendly service. The shop offers a range of pastries and breakfast items in a clean environment. While the food quality and customer service are praised, some customers note high prices and limited parking options.
Southern Maid New Braunfels
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The shop is appreciated for its delicious donuts and friendly service, with a casual atmosphere that makes it a popular spot for solo dining and quick visits. While the donuts are praised for being soft and well-stuffed, there are concerns about order accuracy and limited business hours. Accessibility features like wheelchair-friendly entrances and parking are available.