Thorntons logo

Thorntons

(3.5)

1120 Winchester Rd, Lexington, Kentucky

Thorntons storefront

Summary

Thornton's receives mixed reviews from customers. Many appreciate the friendly staff and quality products like great coffee and prepared foods. However, there are significant complaints about poor customer service experiences and issues with card payments leading to financial confusion.

Pros

  • friendly staff
  • great coffee
  • good product variety
  • wheelchair accessible

Cons

  • poor customer service
  • card payment issues

About

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Features

Coffee Available
Takeout
Dine-in
Parking
Wheelchair Accessible

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

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Thorntons logo

Thorntons

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Thorntons logo

Thorntons

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The business experiences mixed reviews regarding customer service and management. While some staff members are praised for their friendliness and courtesy, there are concerns about rude behavior from a specific manager and uncomfortable interactions with another employee. The establishment is wheelchair accessible and offers a clean environment. It seems to have a loyal clientele that appreciates the friendly staff, although certain negative experiences stand out.

Parlor Doughnuts logo

Parlor Doughnuts

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