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Summary
Customers appreciate the friendly and fast service at this location, with consistent quality food and coffee offerings. However, there are complaints about the hazardous drive-thru area needing improvement. The business provides a variety of convenient service options including dine-in, takeout, and delivery. It stands out for its great coffee and family-friendly atmosphere, although some issues like incorrect orders and pricing concerns have been noted.
Pros
- friendly and fast service
- consistent quality food
- great coffee
- varied dining options
- family-friendly
Cons
- hazardous drive-thru area
- incorrect order issues
- pricing concerns
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Tim Hortons
425 NY-37, Hogansburg, New York
The establishment offers good coffee and tea but suffers from service issues that deter customers. Long wait times and incorrect order fulfillment are common complaints. The limited drive-thru option contributes to the inconvenience, and the environment seems unwelcoming for some patrons.
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Tim Hortons
148 NY-37, Hogansburg, New York
Customers appreciate the excellent coffee and friendly service at this establishment. The quick breakfast options and tasty donuts are frequently praised. However, some customers express dissatisfaction with the long wait times during busy morning hours, particularly in the drive-through line. Additionally, the high prices have been noted as a downside. Despite these minor issues, the overall positive feedback suggests that it's a popular spot for coffee lovers.
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Dunkin'
371 S Main St, Massena, New York
The Dunkin' Donuts location reviewed shows mixed experiences from customers, with consistent praise for the coffee and service options but significant criticism concerning staff behavior and long wait times. Customers appreciate the convenience of multiple service methods such as drive-through and mobile ordering, yet there are recurring complaints about rudeness and inefficiency in order handling.
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Mountain Mart #105
371 Main St, Massena, New York
The store maintains a clean environment and offers quick service with a variety of snacks, including Duncan Donuts. The staff is known for being friendly and courteous. While there are convenient parking options available, the pricing may be considered high by some customers.
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Tim Hortons
232 Main St, Massena, New York
Reviews highlight varied experiences at the Tim Hortons Massena location. Customers appreciate the fast service and friendly staff, alongside fresh food options like bagels and wraps. However, there are concerns about order accuracy and high prices. The establishment offers a range of seating and payment options but lacks delivery services.
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Tim Hortons
3385 US-11, Malone, New York
The establishment offers excellent coffee and donuts but faces issues with service accuracy and employee training. While the environment is clean and the staff pleasant at times, there are frequent complaints about long wait times and incorrect orders. The bakery items and coffee quality receive mixed reviews, yet highlight the potential for improvement in customer experience.
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Mountain Mart #104
3414 State Route 11, 3414 US-11, Malone, New York
Customers have mixed experiences with Mountain Mart, particularly regarding its car wash service and gas purchase policies. Some report dissatisfaction due to unfulfilled services and lack of refunds for non-functional amenities, while others appreciate the friendly atmosphere and convenience of having a Dunkin Donuts on-site. The store's inability to release a bank hold for a customer raised concerns about transactional transparency. Despite these issues, some positive aspects such as accessibility features were noted.
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Dunkin'
3414 US-11, Malone, New York
The business offers a mix of positive and negative experiences based on customer feedback. Highlights include delicious doughnuts and good service at certain times, but there are complaints about inconsistent food quality and unfriendly staff. The establishment provides various dining options with convenient services like delivery and drive-through.