Dunkin' logo

Dunkin'

(3.5)

37 S Huntington Ave #2, Boston, Massachusetts

Dunkin' storefront

Summary

The establishment offers a range of services including delivery and dine-in options with casual atmosphere and family-friendly crowd. Highlights include great coffee and breakfast popularity. However, customer service issues such as order theft, rude staff behavior, and long wait times due to online orders are significant concerns.

Pros

  • great coffee
  • variety of dining options
  • wheelchair accessible
  • free parking available

Cons

  • poor customer service
  • rude employees
  • long wait times

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Parking
Wheelchair Accessible

Hours

monday4:30AM-7PM
tuesday4:30AM-7PM
wednesday4:30AM-7PM
thursday4:30AM-7PM
friday4:30AM-7PM
saturday4:30AM-7PM
sunday4:30AM-7PM

Location

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3.7

8 Harvard St, Brookline, Massachusetts

The Dunkin' location has faced several customer service issues, leading to dissatisfaction among patrons. Frequent problems with incorrect orders and lack of responsiveness from staff have been highlighted in multiple reviews. Despite these challenges, customers appreciate the quality coffee and convenience of options like curbside pickup and delivery. However, the negative experiences seem to overshadow the positives, suggesting a decline in service standards over time.

Dunkin' logo

Dunkin'

4.1

1631 Tremont St, Boston, Massachusetts

The business offers great coffee and a pleasant atmosphere with friendly service. However, it often experiences high customer volume leading to stock shortages and occasional burnt items in food preparation. The establishment provides multiple service options including mobile order corrections.

Dunkin' logo

Dunkin'

3.2

457 Brookline Ave Deaconess Hospital, Boston, Massachusetts

The establishment has mixed customer feedback highlighting issues with service and order accuracy, yet some praise the afternoon crew for exceptional service. Customers have reported dissatisfaction due to unfilled orders and a lack of change during transactions. Despite these complaints, the venue is recognized for its coffee offerings and cleanliness.

Dunkin' logo

Dunkin'

3.2

350 Longwood Ave, Boston, Massachusetts

The establishment offers a variety of services including dine-in and takeout with consistently friendly staff. However, there are frequent issues with organization and service speed, affecting customer satisfaction. Reviews highlight both the positive aspects like quick service on high-traffic days and negatives such as cold food and unprofessional interactions.

Dunkin' logo

Dunkin'

4.0

265 Boylston St, Brookline, Massachusetts

Dunkin' provides a vibrant atmosphere and offers popular items like apple cider and breakfast options that delight regular customers. While most experiences are positive, there have been occasional complaints about portion sizes. It stands out for its accessibility features and variety of services.

Mike's Donuts logo

Mike's Donuts

4.5

1524 Tremont St A, Boston, Massachusetts

The business receives high praise for its friendly service and delicious donuts, particularly the glazed and maple varieties. Customers appreciate the quick and efficient staff and enjoy coming here with family before school. While some find the prices a bit steep and parking limited, the overall experience is well-regarded due to the clean environment and inviting atmosphere.

Dunkin' logo

Dunkin'

4.1

In East Campus, 330 Brookline Ave, Boston, Massachusetts

This Dunkin Donuts express location is appreciated for its convenient positioning and excellent service quality, particularly regarding coffee and donut offerings like the donut sticks. While it offers a fast service environment, some customers find the prices high, and there are limitations such as early closing times and lack of dine-in options. The business is family-friendly with various service options including curbside pickup and delivery.

Dunkin' logo

Dunkin'

4.0

315 Centre St, Jamaica Plain, Massachusetts

The business offers fast and friendly service with good coffee, but has a small, cramped environment that can be hectic during busy times. Despite the limited space, orders are generally accurate. However, parking is problematic due to small spots. The staff cooperation could improve as well.