Dunkin' logo

Dunkin'

(3.9)

3225 Chicago Rd, Chicago Heights, Illinois

Dunkin' storefront

Summary

The reviewed location offers a mix of positive and negative experiences among customers. Many appreciate the friendly service from staff like Martha and Karen and enjoy fresh donuts and good coffee. However, there are concerns about customer service consistency in the drive-thru and closure policies. The business offers various amenities and services that enhance customer experience.

Pros

  • friendly staff
  • fresh donuts
  • good coffee
  • variety of service options
  • wheelchair accessibility

Cons

  • inconsistent drive-thru service
  • closure policy confusion

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible

Hours

monday4AM-10PM
tuesday4AM-10PM
wednesday4AM-10PM
thursday4AM-10PM
friday4AM-10PM
saturday4AM-10PM
sunday4AM-10PM

Location

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The business is popular for its great coffee and fresh donuts, especially during the early morning hours. Customers appreciate the fast and friendly service, though there have been recent complaints about staff performance and hygiene practices. While some reviews praise the clean environment and delicious offerings like hot cocoa-flavored drinks, others note inconsistent quality in breakfast items and issues with order accuracy.

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3.7

1445 E Sauk Trail, Sauk Village, Illinois

The Dunkin' Donuts location in question receives mixed reviews focusing on both service and food quality. Several customers noted dissatisfaction with the taste of certain food items, particularly hash browns and egg croissants, leading to negative experiences. Meanwhile, service issues were highlighted, including disrespectful behavior from some drive-through customers towards staff. On a positive note, aspects like quick curbside pickup and good sandwich options were appreciated by other patrons.

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3.3

120 N Halsted St, Chicago Heights, Illinois

The business offers a variety of service options and is popular for breakfast and solo dining with great coffee and tea selection. However, customers have expressed dissatisfaction with high prices and rude service during peak times like Thanksgiving morning. There are also concerns about cleanliness and lack of consideration for dietary restrictions.

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3.6

3937 Sauk Trail, Richton Park, Illinois

The business is generally appreciated for its friendly service and quality donuts, although there have been inconsistent beverage experiences. Some customers are dissatisfied with the staffing levels affecting service speed and accuracy. Despite these issues, many find the environment welcoming and efficient.

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3.8

2703 E Sauk Trail, Sauk Village, Illinois

Reviews for this Dunkin’ location are mixed. Customers praise the coffee and friendly service at some locations, while others criticize burnt food, poor customer interaction, and careless parking practices. The overall experience varies significantly across different visits.

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A Trio of Creations Gourmet Shake Bar

5.0

4451B Lincoln Hwy B, Matteson, Illinois

The business offers a cozy and trendy atmosphere with exceptional customer service and creative shakes that are highly recommended by patrons. The establishment is appreciated for its fast service and inviting environment suitable for solo diners and small groups. It caters to diverse crowds, including tourists and the LGBTQ+ community.

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3.5

4632 Lincoln Hwy, Matteson, Illinois

The business offers a variety of services and dining options that cater to different needs, including drive-through, dine-in, and delivery. Customers appreciate the coffee quality and diverse menu but have noted issues with service speed and customer interactions. The environment is casual and family-friendly, yet some reviews highlight concerns about food safety practices.

Dunkin' logo

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3.6

2353 183rd St, Homewood, Illinois

The location offers a friendly atmosphere with quick service and good coffee options. However, customer experiences vary significantly due to inconsistent staff behavior. Some customers have faced issues such as incorrect orders, rude employees, and unsatisfactory food quality. The business features various services including takeout, drive-thru, and dine-in, but parking availability has been a concern for some patrons.