Dunkin'
6310 Woodward Ave, Downers Grove, Illinois
Phone: +1 630-964-5465
Website: locations.dunkindonuts.com
Summary
The establishment receives mixed reviews focusing on poor service and rude staff interactions, which appear to be a recurring issue across multiple visits. Customers report issues with order accuracy and lack of responsiveness from the management when problems arise. Despite these service challenges, customers acknowledge the quality of some food items like coffee and desserts. The environment is noted as clean and family-friendly, yet some reviews suggest inconsistent experiences.
Pros
- Quality coffee
- Great dessert options
- Clean atmosphere
- Variety of dining times
- Family-friendly
Cons
- Rude service
- Order accuracy issues
- Inattentive staff
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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The Dunkin' location receives positive feedback for its fresh donuts and friendly service. Customers appreciate the cleanliness of the establishment and the quality of their coffee offerings. However, some issues with order accuracy have been noted, alongside complaints about staff behavior in specific instances.
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The Dunkin' Donuts location discussed in the reviews generally struggles with customer service issues, particularly at the drive-thru and inside the store, where staff are often perceived as rude or unresponsive. The signage advertising deals not honored has also been a point of contention for customers. Despite these challenges, the establishment is praised for its coffee quality and provides various services like delivery, takeout, and dine-in options.