Dunkin' storefront

Summary

The reviews for this Dunkin' location highlight several service issues and operational inefficiencies. Customers frequently encounter long wait times, especially during drive-through, and report poor staff communication leading to mistakes in orders. Additionally, there are complaints about customer service attitudes and inconsistent staffing. Despite these problems, some customers appreciate the basic offerings like coffee.

Pros

  • basic coffee options
  • curbside pickup available
  • drive-thru access

Cons

  • long wait times
  • poor order accuracy
  • rude staff behavior

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday4:30AM-7PM
tuesday4:30AM-7PM
wednesday4:30AM-7PM
thursday4:30AM-7PM
friday4:30AM-7PM
saturday4:30AM-7PM
sunday4:30AM-7PM

Location

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Customers appreciate the fast and friendly service at this location but have expressed dissatisfaction with technical issues affecting order accuracy. The staff is generally helpful, although operational challenges such as broken equipment and staffing shortages are noted. Some customers faced problems with point redemption for free items due to system errors.

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The reviews indicate a consistently slow service and order inaccuracies at this Dunkin Donuts location on Dixwell Ave in Hamden. Customers reported long wait times even during less busy periods and frequent errors with orders, such as incorrect items being served. The store seems understaffed, particularly during morning rushes, leading to delays. Despite offering amenities like dine-in, takeout, and delivery options, the negative experiences seem to overshadow these benefits. High prices were also mentioned as a concern.

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The Dunkin' location on Whitney Ave has received negative feedback from customers due to poor service and incorrect orders. Patrons have reported long wait times, unfriendly staff interactions, and issues with the quality of coffee served. The drive-through is notably preferred over in-store service, which suffers from neglect and inefficiency. Despite this, there are mentions of a clean environment, highlighting some positive aspects.

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3.5

1950 State St, Hamden, Connecticut

The business offers a variety of services and has mixed reviews. Customers appreciate the fast service, diverse menu options including coffee, breakfast items, and vegetarian offerings. However, there are several complaints about rude employees, inconsistent food quality, and issues with drive-through service.

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3.5

295 Blake St, New Haven, Connecticut

Reviews indicate mixed experiences at this Dunkin' Donut location. While some customers appreciate the friendly service and cleanliness, others have encountered issues with food quality and staff behavior. Overcooked bagels and missing items in orders were noted, alongside positive remarks about convenient parking and a clean environment.

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3.7

323 Whalley Ave, New Haven, Connecticut

The business generally receives positive feedback for its friendly and attentive staff, along with a clean environment and convenient location. However, there are reports of inconsistent service quality, especially during busy times or when trainees are involved, which can lead to errors in orders. Additionally, some customers have noted rude behavior from employees at closing time. The business offers a variety of service options including dine-in and takeout, with features like free parking and wheelchair accessibility.

Dunkin' logo

Dunkin'

3.5

In Mobil Gas Station, 384 State St, North Haven, Connecticut

The Dunkin' Donuts location has experienced a decline in service quality recently, with several customers reporting poor customer interactions and issues with order accuracy. While the establishment offers various dining options and amenities like free parking, there are significant concerns about employee attentiveness and management effectiveness.