Summary
The establishment has garnered mixed reviews primarily focused on poor customer service and order accuracy issues. Many customers experienced significant wait times and confrontational interactions with staff. Although the location offers various services such as drive-through and dine-in options, there are notable complaints regarding service quality. Despite these issues, the business is popular for its breakfast offerings.
Pros
- offers breakfast
- drive-thru available
- dine-in option
- fast coffee service
- good solo dining
Cons
- poor customer service
- long wait times
- order inaccuracies
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
652 US-22, Hillside, New Jersey
The reviews collectively paint a negative picture of this Dunkin' Donuts location, citing poor customer service and unsanitary conditions. Customers reported encounters with rude employees and found the food quality disappointing. Additionally, there were serious concerns regarding cleanliness, as one reviewer mentioned finding ants in their food.
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The Dunkin' Donuts location has a reputation for exceptional service and cleanliness, with friendly staff maintaining professionalism even under pressure. Patrons appreciate the fast service and consistently accurate orders over multiple visits. However, some customers have experienced issues with order accuracy on occasions, particularly regarding specific items like donuts. The business offers a range of services including takeout, dine-in, and delivery, along with amenities such as Wi-Fi and accessible facilities for wheelchair users.
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1410 N Broad St, Hillside, New Jersey
The establishment offers a mixed experience with commendable customer service from some employees and good coffee but suffers from inconsistent service quality. Parking issues are a concern for customers, along with high prices. There have been serious complaints regarding accidents caused by mishandled drive-through orders.
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545 Chancellor Ave, Irvington, New Jersey
The Dunkin' location reviewed here shows a mixed bag of experiences from customers. While some praise the friendly service and cleanliness, others report issues with rude staff and slow service. Additionally, there are occasional problems with order accuracy, particularly concerning caramel additions to coffee. Despite these inconsistencies in service, the establishment remains popular for its coffee and breakfast offerings. The location is noted for its accessibility features, including wheelchair accommodations.
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1451 Stuyvesant Ave., Union, New Jersey
The establishment offers a welcoming atmosphere with clean surroundings and fast service, particularly known for its great coffee and breakfast options. However, customer service issues have been noted, including problems with order accuracy and lack of accommodation for simple requests. The business features ample amenities and accessibility, enhancing the overall experience.
Dunkin'
257 Lyons Ave #259, Newark, New Jersey
The business offers a variety of service options including curbside pickup and dine-in with an emphasis on coffee and comfort food. Reviews highlight friendly staff and good quality coffee but note occasional customer service issues and cleanliness concerns. It is popular for breakfast, solo dining, and working on a laptop.
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920 Newark Ave, Elizabeth, New Jersey
The business offers consistently good coffee and food with generally fast service, although some staff members have been reported as rude or unfriendly. Customers appreciate the cleanliness and convenient dining options but criticize high prices for add-ons like almond milk. The store is accessible and provides various services such as drive-through and dine-in.
Dunkin'
1982 Morris Ave, Union, New Jersey
The establishment provides a clean and friendly environment with great coffee, though service inconsistencies can cause delays and errors. The parking lot is adequate for the area, but there are occasional issues with order accuracy and coupon handling.