Summary
The reviews indicate mixed experiences at the Dunkin Donuts location on 57th Ave and 125th St, NY. While some customers appreciate the friendly service and the quality of coffee highlighted by the business, there are several complaints regarding incorrect orders, poor customer service, high prices, and issues with promotions not being honored. The establishment offers a variety of dining options including breakfast items but lacks in providing vegan or gluten-free choices.
Pros
- friendly staff
- high-quality coffee
- variety of dining options
- wheelchair accessible
- clean environment
Cons
- incorrect orders
- poor customer service
- high prices
- issues with promotions
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
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The business offers a variety of services including dine-in and takeout with some highlights being its great coffee and breakfast offerings. However, customer experiences have been mixed, particularly regarding staff behavior which was frequently described as rude and inefficient. Issues such as incorrect orders and miscommunications in the ordering process were common complaints.
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156 E 117th St, New York, New York
Super Nice is celebrated for its delicious pastries and donuts, with particular praise for maple pecan and guava & cheese varieties. The coffee offerings are also well-regarded. While service is often friendly and efficient, some reviews highlight issues with food quality and customer service attitude.
Dunkin'
147 E 116th St, New York, New York
The reviewed location offers a mixed experience with some positives and several notable negatives impacting customer satisfaction. Customers appreciate the coffee quality but have faced significant issues with order accuracy and customer service. There are reports of incorrect orders being served, racial profiling incidents, and poor responses to complaints. Despite these issues, it is highlighted that the staff can be friendly under different circumstances.
Dunkin'
53 W 116th St, New York, New York
The Dunkin' Donuts location receives mixed feedback, with praises for their coffee quality and friendly service but complaints about order mishandling and customer care issues. The establishment offers a variety of options including breakfast items, coffee, and quick bites, making it popular for early starts and solo dining experiences. While some customers appreciate the quick service and cleanliness, others have faced challenges such as unfulfilled orders and rude staff behavior. Accessibility is noted with wheelchair-friendly entrances.
Dunkin'
525 Lenox Ave, New York, New York
The business offers a mix of positive and negative experiences. Customers appreciate the fast service during less busy times and the friendly staff. However, there are complaints about inconsistent order accuracy and poor quality of some items. The establishment provides several service options including curbside pickup, delivery, takeout, but lacks dine-in facilities.
Dunkin'
2264 Frederick Douglass Blvd, New York, New York
Reviews for this Dunkin' location are mixed, with some customers praising the coffee and friendly service while others criticize rude staff and order inaccuracies. The environment is generally clean, but there have been instances of poor customer interactions. Despite these issues, it remains popular for breakfast and quick bites.