Dunkin' storefront

Summary

The reviewed location offers a mixed experience with some positives and several notable negatives impacting customer satisfaction. Customers appreciate the coffee quality but have faced significant issues with order accuracy and customer service. There are reports of incorrect orders being served, racial profiling incidents, and poor responses to complaints. Despite these issues, it is highlighted that the staff can be friendly under different circumstances.

Pros

  • good coffee quality
  • friendly staff
  • quick service

Cons

  • incorrect orders
  • poor customer service
  • racial profiling incidents

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday6AM-12AM
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturday12AM-10PM
sunday6AM-10PM

Location

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