Dunkin' storefront

Summary

This Dunkin' location in Spanish Harlem is praised for its consistently high-quality offerings and exceptionally friendly service. Customers appreciate the clean environment and personal attention to regulars. However, there are complaints about management's attitude regarding promotions and pricing issues.

Pros

  • highly friendly staff
  • clean establishment
  • personalized service
  • great coffee quality

Cons

  • management attitude issue
  • confusing promotions

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Custom Orders
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5:30AM-8PM
tuesday5:30AM-8PM
wednesday6AM-6PM
thursday5:30AM-8PM
friday5:30AM-8PM
saturday6AM-7PM
sunday6AM-7PM

Location

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4.1

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The establishment provides fast and reliable delivery options with quick service times, particularly during early morning hours. Breakfast items are well-received when cooked properly, but there have been inconsistencies in order accuracy and customer service experiences. The environment is family-friendly with a casual atmosphere and multiple dining options including breakfast, brunch, lunch, dinner, dessert, and catering services.

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3.2

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The reviewed location offers a mixed experience with some positives and several notable negatives impacting customer satisfaction. Customers appreciate the coffee quality but have faced significant issues with order accuracy and customer service. There are reports of incorrect orders being served, racial profiling incidents, and poor responses to complaints. Despite these issues, it is highlighted that the staff can be friendly under different circumstances.

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2.7

1976 1st Ave., New York, New York

The reviews indicate significant dissatisfaction with the customer service and product quality at this Dunkin' location. Customers have experienced unprofessional behavior from staff, issues with food safety, particularly concerning non-dairy options, and poor handling of orders. Despite being open 24 hours and offering multiple service options, the overall experience is marred by these negative interactions.

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3.4

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Customers have expressed dissatisfaction with the quality of coffee and pastries at Dunkin' Donuts. Many found the coffee taste to be poor and some pastries to be stale, leading to a decision not to return. Staff interactions have also been criticized for being rude and lacking patience. However, Dunkin' offers various services including curbside pickup, delivery, and dine-in options. The establishment is noted for its casual atmosphere and family-friendly environment.