Dunkin' storefront

Summary

The establishment provides fast and reliable delivery options with quick service times, particularly during early morning hours. Breakfast items are well-received when cooked properly, but there have been inconsistencies in order accuracy and customer service experiences. The environment is family-friendly with a casual atmosphere and multiple dining options including breakfast, brunch, lunch, dinner, dessert, and catering services.

Pros

  • quick delivery times
  • consistent hot food
  • family-friendly
  • multiple dining options
  • casual atmosphere

Cons

  • inaccurate orders
  • poor customer service
  • overpriced items

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Wheelchair Accessible
Early Morning Hours

Hours

monday5:30AM-8:30PM
tuesday5:30AM-8:30PM
wednesday5:30AM-8:30PM
thursday5:30AM-8:30PM
friday5:30AM-8:30PM
saturday5:30AM-7:30PM
sunday6AM-7PM

Location

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4.1

1391 Madison Ave, New York, New York

The reviewed Dunkin' Donuts location offers quick service and a clean environment with friendly staff, but suffers from poor management decisions leading to customer dissatisfaction. While the maple donuts are popular among customers, there are issues with long lines during busy periods and occasional stale pastries. The business provides options for both takeout and dine-in with accessible facilities.

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3.2

147 E 116th St, New York, New York

The reviewed location offers a mixed experience with some positives and several notable negatives impacting customer satisfaction. Customers appreciate the coffee quality but have faced significant issues with order accuracy and customer service. There are reports of incorrect orders being served, racial profiling incidents, and poor responses to complaints. Despite these issues, it is highlighted that the staff can be friendly under different circumstances.

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3.8

53 W 116th St, New York, New York

The Dunkin' Donuts location receives mixed feedback, with praises for their coffee quality and friendly service but complaints about order mishandling and customer care issues. The establishment offers a variety of options including breakfast items, coffee, and quick bites, making it popular for early starts and solo dining experiences. While some customers appreciate the quick service and cleanliness, others have faced challenges such as unfulfilled orders and rude staff behavior. Accessibility is noted with wheelchair-friendly entrances.

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Super Nice Coffee and Bakery

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Super Nice is celebrated for its delicious pastries and donuts, with particular praise for maple pecan and guava & cheese varieties. The coffee offerings are also well-regarded. While service is often friendly and efficient, some reviews highlight issues with food quality and customer service attitude.