Summary
Customers appreciate the welcoming staff and great coffee but have concerns about food quality and service efficiency. The environment is clean, and there's a fast, friendly service experience. However, some issues with order accuracy and customer service response persist.
Pros
- welcoming cashier
- great coffee
- fast service
- clean environment
- friendly manager
Cons
- long wait times
- food quality issues
- poor customer service response
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
7 Passaic Ave, Harrison, New Jersey
Customers appreciate the quality of food and coffee along with friendly service at this location. While some praise the fresh offerings and efficient service, others criticize parking issues and high prices. The cafe offers a range of services including takeout, delivery, and dine-in options in a welcoming atmosphere.
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The establishment is well-maintained with friendly and professional staff, offering a variety of seating options that are accessible for individuals using wheelchairs. However, there are significant issues with service fairness and product quality, leading to customer dissatisfaction. Some customers faced disrespect regarding bathroom access and experienced delays in receiving orders despite being first in line.
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150 Halsey St Prudential Plaza Mall, 1st Flr, Newark, New Jersey
Customers appreciate the friendly staff and cleanliness at this location but are frustrated with consistent order mistakes and poor coffee cup quality that leads to spills. The convenience of drive-through service is noted despite these issues.
Dunkin'
3 Gateway Ctr, Newark, New Jersey
The Dunkin' location at The Gateway is praised for its excellent coffee and casual atmosphere, making it a popular spot for breakfast and solo dining. However, customers have noted issues with service speed, stock availability, and quality control of certain items like lattes. Despite these challenges, the store offers various service options including curbside pickup, delivery, takeout, and dine-in.
Dunkin'
188 Market St, Newark, New Jersey
The establishment offers a variety of services including takeout, delivery, and dine-in options, with an emphasis on breakfast items like donuts and coffee. Customers appreciate the good quality coffee and convenient location near transport hubs. However, there are concerns about rude staff behavior and inconsistent service times. Some customers have experienced issues with custom orders being swapped without consent. Pricing is also a point of contention for some patrons.
Dunkin'
256 Central Ave Ste 264, Newark, New Jersey
The location offers a mix of positive and negative experiences. Customers appreciate the friendly service from some employees and enjoy the quality coffee and desserts. However, issues with rude management, incorrect orders, and chaotic counter organization have marred experiences for others. While there are positives such as good customer engagement at times, problems like inconsistent order accuracy and unhelpful staff interactions remain.
Dunkin'
Penn Sta, 1 Raymond Plaza W, Newark, New Jersey
The location offers fresh donuts and coffee with fast service but has significant management and staff issues affecting customer experience. There are concerns about pricing transparency, employee reliability, and food safety practices. Accessibility is good for customers who need it.
Dunkin'
420 Bergen St, Harrison, New Jersey
The business has received mixed feedback regarding customer service and employee interactions. While some customers praised the positive energy and dedication of staff like Adil, others experienced poor treatment from employees that impacted their dining experience negatively. The establishment offers a variety of services including breakfast options, comfortable seating for working, and accessibility features. However, issues with staffing and specific employee conduct have been highlighted.