Summary
The drive-through service at this establishment faces significant challenges with order accuracy and customer acknowledgment. Some customers experienced issues where orders were mistakenly given to other patrons, leading to frustration and unresolved charges. Despite these problems, the coffee quality received praise for being well-prepared, especially when customizations like oat milk are involved. The convenience of mobile ordering is noted positively, though some customers felt it lacked personal interaction. Overall, while certain service aspects need improvement, there are redeeming qualities in their offerings.
Pros
- accurate iced coffee
- mobile order option
- good coffee quality
- quick meal preparation
Cons
- incorrect drive-through orders
- poor customer interaction
- issues with allergy accommodations
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Krispy Kreme
12648 Jefferson Ave, Newport News, Virginia
Customers have mixed opinions about the donut shop, appreciating their fast service and friendly staff but criticizing limited variety during special events and inconsistent quality in some products. Some patrons were upset by disrespectful service behavior from employees. While the store offers several dining options and amenities, it lacks certain dietary accommodations.
Dunkin'
12753 Jefferson Ave, Newport News, Virginia
The reviews reflect inconsistency in food quality and customer service at this Dunkin' Donuts location. While some customers appreciate the proximity to their workplace and the sweet staff, others are disappointed by inconsistent taste and poor customer interactions. Issues such as unattractive presentation of food items, rude employees, and a lack of attention from staff have been highlighted.
Dunkin'
12425 Warwick Blvd, Newport News, Virginia
The reviewed Dunkin' location faces multiple service and quality issues, including poor staff training, lack of customer acknowledgment, incorrect information, and concerns about food safety. Despite these challenges, the convenience of its location and variety in offerings like coffee remain appreciated by some patrons.
Dunkin'
692 J Clyde Morris Blvd, Newport News, Virginia
The business offers a variety of services including delivery and curbside pickup, but the quality of food and service is inconsistent. While coffee and donuts are generally praised, other items like breakfast sandwiches and hashbrowns have received negative feedback due to poor preparation and taste. Customers also experience issues with order accuracy and wait times.
Dunkin'
15488 Warwick Blvd Suite A, Newport News, Virginia
Reviews of the Dunkin' location are mixed. Some customers appreciate the fast and friendly service, clean environment, and good coffee. However, there are consistent complaints about order mistakes, rude staff, and food safety issues like finding hair in drinks. Management appears to be lacking, leading to operational inefficiencies such as difficulty placing large orders.
Dunkin'
6605 George Washington Memorial Hwy, Yorktown, Virginia
The establishment provides a pleasant experience with great coffee and tea offerings that are highly appreciated by customers. The service can be inconsistent, particularly in terms of speed during busy times, which has led to customer dissatisfaction at times. Some visitors have noted the excellent quality of food when delivered promptly, but others experienced poor management leading to long wait times and inadequate portions. Despite these mixed reviews, many commend the friendliness and efficiency of staff during less hectic periods.
Donutz On A Stick Ice Cream and Grill
2809 Hampton Hwy, Yorktown, Virginia
The establishment offers a unique combination of gourmet treats and casual dining with an emphasis on quality food and friendly service. Despite its cluttered interior and excessive signage, the experience is enhanced by generous portions, reasonable prices, and inviting staff. The variety of offerings includes classic items like burgers, fries, shakes, and ice cream, served in both dine-in and takeout formats.
Dunkin'
3370 Commander Shepard Boulevard Building #2, Hampton, Virginia
The Dunkin Donuts location has received mixed reviews regarding service and food quality. Customers appreciate the convenient drive-up and on-the-app ordering system but report frequent issues with order accuracy and freshness of items like bagels and croissants. The service can be quick, although sometimes at the cost of product quality. Some customers have expressed dissatisfaction with management changes and operational hiccups such as frequently being out of popular items.