Dunkin' logo

Dunkin'

(3.6)

401 Watertown St, Newton, Massachusetts

Dunkin' storefront

Summary

The coffee shop receives mixed feedback with notable dissatisfaction regarding service quality and order management. Customers frequently complain about slow service and unprofessional behavior from staff. Despite these issues, the establishment is appreciated for its clean environment, good coffee, and quick bites. The business offers a variety of services including curbside pickup, delivery, and dine-in options.

Pros

  • good coffee
  • clean environment
  • quick bite options
  • variety of services
  • friendly atmosphere

Cons

  • slow service
  • unprofessional staff behavior
  • order management issues

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Parking
Wheelchair Accessible

Hours

monday4AM-9PM
tuesday4AM-9PM
wednesday4AM-9PM
thursday4AM-9PM
friday4AM-9PM
saturday4AM-9PM
sunday4AM-9PM

Location

Other Donut Shops Nearby

Dunkin' logo

Dunkin'

3.3

In Stop & Shop, 171 Watertown St, Newton, Massachusetts

The establishment offers a variety of services and has both positive and negative customer experiences. While some customers appreciate the great coffee and friendly service, others have encountered hygiene issues and poor order accuracy. The business is family-friendly with various dining options.

Dunkin' logo

Dunkin'

3.7

345 Washington St, Newton, Massachusetts

The Dunkin' Donuts location has received mixed reviews regarding service quality and food preparation. Some customers have noted fast and friendly service on occasion but expressed frustration with inconsistent customer interactions and specific employee performance issues. The establishment offers a variety of services including coffee, breakfast, and seating options.

Dunkin' logo

Dunkin'

4.0

448 Main St, Watertown, Massachusetts

The Dunkin' location in the Boston area is praised for its friendly staff and good quality food, particularly coffee. Customers appreciate the cozy atmosphere and convenient amenities like outdoor seating and free parking. However, there are concerns about long wait times due to online orders affecting in-store service.

Dunkin' logo

Dunkin'

4.0

49 River St, Waltham, Massachusetts

The establishment offers fast and friendly service with a clean environment, highlighted by great coffee and quick breakfast options. However, some customers have experienced poor quality food and rude staff interactions. The business provides convenient services such as takeout, dine-in, delivery, and curbside pickup. It is praised for its accessible amenities but criticized for inconsistent food quality and occasionally disrespectful service.

Dunkin' logo

Dunkin'

4.2

49 Mt Auburn St, Watertown, Massachusetts

The business generally offers a friendly and efficient service with fresh offerings, especially noted for its Boston Cream Pie donuts. However, there are occasional inconsistencies in order accuracy that frustrate customers. The location benefits from central positioning and various amenities like outdoor seating and accessibility features.

Dunkin' logo

Dunkin'

3.7

1250 Washington St, Newton, Massachusetts

The business offers high-quality food and drinks with fast service from friendly employees during busy periods, making it a popular choice for breakfast and solo dining. However, there are significant complaints about inconsistent service speed and portion sizes, along with issues like raw bacon served instead of crispy. Despite these concerns, the establishment provides various services including dine-in, takeout, and delivery options in a family-friendly atmosphere.

Dunkin' logo

Dunkin'

4.2

53 Linden St, Waltham, Massachusetts

The business has a mixed reputation with frequent issues related to service and hygiene. Customers have reported poor customer interactions and cleanliness problems such as visible pest control measures near the entrance. However, there are some positives like improved coffee service in 2024 and decent seating options. The location offers various dining and ordering services.

Dunkin' logo

Dunkin'

4.0

591 Moody St In 7-Eleven, Waltham, Massachusetts

The reviews reveal a mixed experience at the location. Customers appreciate the excellent quality of sandwiches and coffee, along with friendly morning staff. However, there are consistent complaints about rude service from certain employees, particularly during the afternoon shift. While some customers have had issues with allergy accommodations and order customization, others praise the welcoming atmosphere and good customer service provided by specific staff members.