Dunkin' logo

Dunkin'

(3.9)

1603 N Main St, Normal, Illinois

Dunkin' storefront

Summary

The business has received mixed reviews regarding service quality and food preparation. While some customers appreciate the kindness of staff and improvements in drink accuracy and speed, others have faced significant issues with wait times, food quality, and customer service failures. The dining environment appears inconsistent, with reports of both clean and dirty settings.

Pros

  • Kind and friendly staff
  • Improved drink accuracy
  • Efficient service
  • Variety in breakfast options
  • Casual atmosphere

Cons

  • Long wait times
  • Inconsistent food quality
  • Poor customer service

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Vegan Options
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible

Hours

monday5AM-9PM
tuesday5AM-9PM
wednesday5AM-9PM
thursday5AM-9PM
friday5AM-9PM
saturday5AM-9PM
sunday5AM-9PM

Location

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Customers express dissatisfaction with the portion sizes of ice and cream cheese in their drinks and food items, noting a lack of flavor in doughnuts due to insufficient icing. The coffee is well-received, while some criticize the quality of comfort food offerings such as hash browns and breakfast sandwiches. Despite these concerns, the establishment provides convenient service options and maintains a family-friendly atmosphere with good accessibility features.

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4.3

201 N Veterans Pkwy, Bloomington, Illinois

The establishment is praised for its friendly staff and freshly made donuts. However, there are complaints about the inconsistent quality of the donuts in terms of size and value. While some customers enjoyed their experience with fresh products, others were disappointed by the store's cleanliness and operational issues such as closures despite advertised hours.

Dunkin' logo

Dunkin'

4.0

2306 E Oakland Ave, Bloomington, Illinois

The establishment offers good coffee and dessert options but has service issues during peak times, leading to delayed orders and indifferent staff behavior. The environment is often perceived as cramped and run-down. Despite having various service options, there are frequent complaints about long wait times and poor customer interaction.

Dunkin' logo

Dunkin'

4.0

120 W Ashland St, Morton, Illinois

Dunkin' Donuts offers a friendly and fast service with excellent coffee and donuts. The establishment has both drive-through and dine-in options, providing convenience for different customer needs. However, there are complaints about mistakes in order processing at the drive-through and inconsistent food quality.

Kroger Bakery logo

Kroger Bakery

5.0

1001 W Jackson St, Morton, Illinois

This establishment offers a wide variety of options, including popular fall pumpkin treats. The service is versatile, supporting curbside pickup and various delivery methods. It is both wheelchair accessible and has amenities like Wi-Fi. However, the pricing may be considered high by some customers.

Dunkin' logo

Dunkin'

3.4

80 Cherry Tree Shopping Center, Washington, Illinois

The business offers a variety of services including coffee and breakfast options, with a generally casual atmosphere suitable for groups and families. However, there are consistent complaints about the cleanliness of the dining area, rudeness from staff, and issues with order accuracy. Despite some positive experiences related to customer service, these negative aspects frequently overshadow them.

Dunkin' logo

Dunkin'

3.7

1826 W Reynolds St, Pontiac, Illinois

The reviews reflect mixed experiences at the Dunkin' franchise. While some customers praise the fast service and cleanliness, others criticize the quality of coffee and customer interactions. The coffee often does not meet expectations in terms of taste and mixing preferences. Despite these issues, the establishment offers a variety of dining options and amenities.