Dunkin'
1300 Main St, Warren, Massachusetts
Phone: +1 413-436-5407
Website: locations.dunkindonuts.com
Summary
Customers report significant delays and poor service at the drive-thru, with employees appearing untrained and indifferent. Despite these issues, the coffee quality is praised, and the environment is noted for its cleanliness. The location offers various convenient services like curbside pickup and delivery.
Pros
- excellent coffee quality
- fast friendly service indoors
- clean dining area
- varied vegetarian options
Cons
- slow drive-thru service
- untrained staff issues
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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92 W Main St, West Brookfield, Massachusetts
The Dunkin' location receives mixed feedback regarding service quality and food consistency. While some customers appreciate the quick service and friendly staff on certain shifts, there are complaints about disorganized service during busy times and inconsistency in breakfast offerings like avocado toast. High prices and occasional errors, such as missing items from orders, have also been noted. Overall, the coffee is praised for its consistency.
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The reviews consistently point to poor customer service and quality control issues at Dunkin'. Customers experience long wait times despite visible staff availability, often leading to frustration due to incorrect orders. The food is criticized for being mass-produced and not fresh, with several reports of undercooked or reheated items. Additionally, there are concerns about hygiene and cleanliness within the stores. Despite these negatives, some customers appreciate the convenience of offerings like coffee.
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The business offers a welcoming and friendly environment with helpful staff and appealing decor. Customers appreciate the coffee quality and breakfast offerings, but some have noted inconsistency in beverage preparation and slower service times. The establishment provides a variety of dining options and amenities like free parking.
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The business offers a range of services including curbside pickup, delivery, and drive-through options. Customers appreciate the great coffee, friendly staff, and comfortable environment for solo dining and working on laptops. However, there are complaints about inconsistent mobile order fulfillment and poor customer service from specific employees.
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Customers appreciate the efficient ordering system and friendly staff but note issues with food quality and consistency. Breakfast items are often undercooked, and coffee sometimes disappoints due to taste and preparation time. The business is praised for its accessibility features and diverse service options.