Dunkin' logo

Dunkin'

(4.2)

1238 Washington St, Watertown, New York

Dunkin' storefront

Summary

The Dunkin' Donuts location in Watertown offers a mix of experiences according to customer reviews. Customers appreciate the convenience and quality of service at certain times, such as using mobile apps for quick orders, friendly staff members, and clean surroundings. However, there are recurring issues with order accuracy and inconsistent drink preparation, leading to dissatisfaction among some patrons. The location is well-equipped with various services including drive-thru, dine-in, and curbside pickup.

Pros

  • friendly mobile app
  • clean environment
  • quick service
  • convenient drive-thru

Cons

  • inconsistent order accuracy
  • poor customer service encounters

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday4AM-8PM
tuesday4AM-8PM
wednesday4AM-8PM
thursday4AM-8PM
friday4AM-8PM
saturday4AM-8PM
sunday4AM-8PM

Location

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Tim Hortons logo

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Dunkin' logo

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Dunkin' logo

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The establishment offers a mixed experience with notable strengths and weaknesses. Customers appreciate the coffee quality and have praised specific staff members for their service. However, issues with order accuracy and employee attitudes significantly detract from the overall experience. Management is encouraged to address these concerns to improve customer satisfaction.

Dunkin' logo

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3.7

23582 NY-342, Watertown, New York

The establishment offers a mixed experience with some customers highlighting excellent coffee and friendly service, while others point out issues like lukewarm drinks and poor customer interactions. The donuts received varied feedback, from being underwhelming in taste to memorable treats depending on the staff serving them. Accessibility is commendable as it caters to wheelchair users. Operational challenges such as staffing shortages have affected service efficiency.

Tim Hortons logo

Tim Hortons

3.9

25744 US-11, Evans Mills, New York

Tim Hortons offers a reliable breakfast and lunch experience with excellent coffee and friendly service. However, some customers have experienced issues with incorrect orders and slow service. The environment is clean and conducive for solo dining, though there are occasional complaints about parking.

Dunkin' logo

Dunkin'

3.6

26370 US-11, Evans Mills, New York

Reviews indicate mixed experiences with the quality and consistency of food items like donuts, coffee, and sandwiches at this Dunkin' Donuts location. While some customers appreciate the variety in breakfast options and find the environment friendly for solo diners or laptop users, there are frequent complaints about stale or poorly prepared foods, inconsistent coffee quality, and incorrect order fulfillment. Despite these issues, many acknowledge that service is generally fast.

Dunkin' logo

Dunkin'

3.8

48 W Church St, Adams, New York

The business offers good coffee and desserts but suffers from service inconsistencies, particularly with breakfast orders and staff performance. Customers have experienced long wait times, order inaccuracies, and unprofessional conduct despite the availability of various ordering options like mobile orders, drive-through, and dine-in services. While there are no explicit mentions of vegan or gluten-free options in the reviews, accessibility features such as wheelchair-accessible entrances, parking, restrooms, and seating have been noted positively.