Dunkin'
85 Memorial Ave, West Springfield, Massachusetts
Phone: +1 413-734-7632
Website: locations.dunkindonuts.com
Summary
Customers have expressed dissatisfaction with the quality and service at this Dunkin Donuts location. Common complaints include excessive ice in drinks, inconsistent opening hours, poor order accuracy, rude staff, and cash-only orders without prior notice. Despite these issues, some positives such as quick service, a clean environment, and good coffee were noted.
Pros
- good coffee
- fast service
- clean environment
Cons
- excessive ice in drinks
- inconsistent opening hours
- poor order accuracy
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
Baystate Mall, 1500 Main St, Springfield, Massachusetts
Dunkin’ Donuts at Tower Square mall offers a convenient location near hotels and various attractions. Reviews highlight its cleanliness and friendly service, with notable coffee offerings. However, some customers report dissatisfaction with employee attitudes.
Dunkin'
1211 E Columbus Ave, Springfield, Massachusetts
The establishment faces significant challenges with service speed and quality, including ignored customers and incorrectly prepared orders. Despite offering a variety of dining options like breakfast and coffee, consistent negative feedback points to operational issues such as low staffing and unclean facilities. While the menu includes vegetarian options and is equipped for accessibility needs, these positive aspects are overshadowed by poor customer experiences.
Dunkin'
55 Frank B Murray St, Springfield, Massachusetts
The business offers a variety of services including curbside pickup and delivery with an emphasis on great coffee and breakfast items. Reviews highlight fast and courteous service but note inconsistent quality in food preparation and negative interactions with some staff members. The location is praised for convenience, yet there are concerns about employee attitudes.
Dunkin'
805 Main St, Springfield, Massachusetts
The business is praised for its quick and friendly service, with staff members being notably attentive to regular customers. However, there are significant concerns regarding cleanliness, especially in the bathrooms, and employee behavior during peak hours at the drive-through. Some reviews highlight impressive hustle among employees and commendable quality of food, but others note long waits in the drive-through and occasional rudeness from the staff.
Dunkin'
100 Congress St, Springfield, Massachusetts
The Dunkin' location has mixed reviews. Customers praise the coffee quality and friendly staff but criticize poor customer service at times and issues with food preparation. The environment is described as clean, yet there are reports of food safety concerns and unsavory interactions with patrons.
Dunkin'
77 West St, Springfield, Massachusetts
The business appears to struggle with customer service and staff communication issues, leading to dissatisfaction among customers who encountered rude behavior and incorrect orders. Despite the availability of various services like curbside pickup, delivery, and drive-through, negative experiences related to service efficiency and employee attitude were prevalent. However, some positive aspects noted include a clean environment and casual atmosphere.
Dunkin'
389 Main St, Agawam, Massachusetts
The reviews indicate a pattern of dissatisfaction with order accuracy and service quality at this Dunkin' Donuts location. Customers frequently report receiving incorrect items or poorly prepared drinks. While the coffee is praised as great, the service experience seems to undermine this positive aspect. The manager has been noted for unfriendly interactions, contributing to a negative overall impression.
Dunkin'
140 Armory St, Springfield, Massachusetts
The business has received mixed feedback regarding service and product quality. Customers appreciate the availability of coffee and quick bites, but there are concerns about employee behavior and order accuracy. The environment is casual with various dining options, although some reviews criticize staff interaction and efficiency.