Dunkin'
77 West St, Springfield, Massachusetts
Phone: +1 413-382-7117
Website: locations.dunkindonuts.com
Summary
The business appears to struggle with customer service and staff communication issues, leading to dissatisfaction among customers who encountered rude behavior and incorrect orders. Despite the availability of various services like curbside pickup, delivery, and drive-through, negative experiences related to service efficiency and employee attitude were prevalent. However, some positive aspects noted include a clean environment and casual atmosphere.
Pros
- clean environment
- casual atmosphere
- variety of offerings
- multiple service options
Cons
- rude staff behavior
- incorrect orders
- slow service
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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