Dunkin'
Shell Gas Station, 500 Groton Rd, Westford, Massachusetts
Phone: +1 978-577-2004
Website: locations.dunkindonuts.com
Summary
Customers express mixed experiences at this Dunkin' location, highlighting both satisfactory elements and significant issues. While some appreciate the quick service from certain staff members and good coffee quality, others have encountered consistent problems with order mistakes, poor customer service, and fraudulent business practices like taking orders during closed hours. The latter issue has been reported to corporate without resolution. Overall, there's a consensus that improvements are needed in management and operational transparency.
Pros
- good morning crew
- great coffee quality
- quick service at times
- comfortable seating available
- casual atmosphere
Cons
- order mistakes frequent
- poor customer service
- fraudulent business practices
- inconsistent staff performance
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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