Dunkin'
50 University Ave, Westwood, Massachusetts
Phone: +1 781-410-5310
Website: locations.dunkindonuts.com
Summary
The business offers a range of food and coffee options with generally positive remarks on taste and presentation. However, service delays and staff behavior issues are common complaints. There is ample accessibility and multiple service options available.
Pros
- tasty breakfast items
- quick bite options
- friendly atmosphere
- casual setting
Cons
- long wait times
- poor staff interaction
- malfunctioning ordering system
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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The establishment has a mixed reputation with some positive aspects but significant recurring issues that impact customer satisfaction. Customers appreciate the quick service options and quality of offerings like comfort food and coffee. However, repeated complaints about poor-quality coffee and unhelpful staff have marred their experience. The negative reviews highlight consistent problems in service delivery and product quality, particularly concerning mobile orders. While the business offers various dining services and is family-friendly, these issues need addressing to improve overall customer perceptions.
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