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Dunkin'
Shell Station, 340 Grove St, Worcester, Massachusetts
Phone: +1 508-363-4901
Website: locations.dunkindonuts.com
Summary
Dunkin Donuts at 340 Grove St offers excellent customer service with friendly and professional staff. However, there are occasional issues with food quality such as burned bagels. Coffee quality is inconsistent but generally praised during certain shifts. The drive-through service is fast and efficient. Some customers experience challenges with specific orders being misunderstood by staff.
Pros
- excellent customer service
- fast drive-thru service
- friendly staff
- good coffee on third shift
- efficient order handling
Cons
- burned bagels
- inconsistent coffee quality
- order misunderstanding
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
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The business receives mixed feedback with consistent issues related to order accuracy and staff performance, particularly on weekends. However, the establishment is praised for its quick service during weekdays and popular offerings like coffee and breakfast items. Despite some complaints about parking options, it features a clean environment and fast service.
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Honey Dew Donuts
99 Gold Star Blvd, Worcester, Massachusetts
The establishment offers a mixed experience with commendable service and delicious food but faces challenges with order accuracy and wait times. Customers appreciate the fast and friendly service from certain staff members, like Jayden Gonzalez, and enjoy high-quality donuts. However, there are frequent issues with long waits at the drive-thru and inaccurate orders, leading to customer dissatisfaction. The environment is casual and welcoming for solo diners.
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Dunkin'
Polytech Institute, 100 Institute Rd, Worcester, Massachusetts
The Dunkin’ Donuts location discussed in the reviews is praised for its efficiency and fast service, even during busy periods typical of academic schedules. Customers appreciate the quick turnaround on orders and the availability of convenient ordering options like mobile apps, particularly popular among college students who frequently visit for breakfast or coffee boosts. However, some feedback indicates that while the staff is efficient, they may not always be perceived as friendly. The environment supports various service methods including curbside pickup and delivery, catering to a busy crowd with accessibility features well in place.
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Dunkin'
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The establishment offers a clean environment with fast and friendly service, though some customers have noted issues with order accuracy and customer service. The coffee quality has received mixed feedback, with some finding it unsatisfactory. While the staff is generally praised for their helpfulness and familiarity with regulars' orders, there are reports of rudeness and inflexibility in accommodating specific requests.
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Honey Dew Donuts
101 Highland St, Worcester, Massachusetts
The establishment offers friendly service and fresh bakery items, particularly noted for their donuts. However, the coffee quality is inconsistent, with some customers finding it unsatisfactory. The food receives mixed reviews regarding taste. Parking appears to be an issue for some patrons.
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The Dunkin Donuts location receives mixed reviews. Customers appreciate the quality of some food items and the helpfulness of certain staff members like Carlos and Hector. However, there are consistent complaints about service inconsistencies and employee behavior on specific shifts. Overall, while some employees provide excellent service, others appear to struggle with professionalism and efficiency.
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Dunkin'
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The business offers great coffee and quick service but struggles with order accuracy and employee communication skills. Several customers experienced significant issues with their orders, often requiring them to request corrections. There are also reports of poor treatment from staff towards certain patrons.
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Dunkin'
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The reviews present a mixed experience at the establishment, highlighting both positive aspects like excellent coffee and negative experiences such as poor customer service. While some customers appreciate their offerings, others have faced issues with staff behavior and financial transactions.