Heav’nly Donuts logo

Heav’nly Donuts

(4.1)

262 Essex St, Lawrence, Massachusetts

Heav’nly Donuts storefront

Summary

Heavenly Donuts is praised for its friendly service and high-quality offerings like maple donuts, coffee, and breakfast items. The environment is welcoming with a family-friendly atmosphere and casual dining options. However, there are occasional issues with order accuracy and service quality. Despite these drawbacks, the majority of reviews highlight positive experiences.

Pros

  • excellent maple donuts
  • friendly customer service
  • good coffee
  • family-friendly environment
  • variety in breakfast items

Cons

  • occasional order mistakes
  • variable service quality

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Parking
Wheelchair Accessible
Family Owned
Early Morning Hours

Hours

monday6AM-4PM
tuesday6AM-4PM
wednesday6AM-4PM
thursday6AM-4PM
friday6AM-4PM
saturday8AM-12PM
sundayClosed

Location

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The reviews highlight recurring issues with customer service and order accuracy at this establishment. Customers frequently report rude behavior from staff and delays in receiving their orders. Despite the negatives, there are mentions of some positive aspects like good coffee and a casual atmosphere. Parking availability is noted as free but potentially limited.

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3.8

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The service at this establishment is praised for its friendliness and efficiency, particularly highlighted by staff member Alises who successfully fulfilled specific orders without issue. However, there have been repeated mistakes in fulfilling orders, which has led to customer dissatisfaction. Additionally, the inconsistency in opening times causes inconvenience for early morning customers seeking coffee.

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3.5

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The establishment generally offers fast and friendly service, clean surroundings, and popular breakfast options. However, recent renovations have led to slower service times and communication issues with staff. Some customers experienced inconsistent information regarding menu availability, causing frustration.

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4.5

50 Main St, North Andover, Massachusetts

The business offers a great variety of coffee and breakfast options with excellent service and a welcoming atmosphere. Customers appreciate the fast service, clean facilities, and delicious donuts and pastries. However, there are some concerns about parking availability.

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3.9

99 Winthrop Ave, Lawrence, Massachusetts

The restaurant has received mixed feedback regarding service and employee behavior. Customers appreciate the diverse service options including curbside pickup and drive-through, but report dissatisfaction with staff attitude and long wait times in the drive-thru line. The environment is described as casual and family-friendly, yet marred by negative interactions with some employees. Accessibility features are adequate for wheelchair users.